Extended Stay America Select Suites - Philadelphia - Malvern - Great Valley

The Extended Stay Malvern is great. My son and I stayed here in between Apartments and we loved it! The room was cozy and staff treated us special. This a great area of Chester county with sites in Philadelphia close. The Fall leaves are beautiful too!

My top experience staying at your extended stay was Luis at the front desk. I was hard pressed to find him on a bad day even with tons of packages being delivered to me. He always greeted with a softness and a smile that bespeaks only top notch customer service, which is hardly found in anything lower than a five star hotel. Whenever approaching an issue I had he was deliberate and exact with his words, solving the problem as promptly as possible and always followed up with a time frame. I watched him with other long term guests and his approach was always equal treatment. He brings a light, fun air to the environment and makes you feel at home and cared for, while maintaining the utmost professionalism. Thanks to the 85% of the staff for being professional and courteous. The excellence of the others outweighed the few curmudgeons. Other than that, I found the room cozy and looked forward to returning back after a day out.

I love it there. It’s always very very clean and the staff are the nicest and most helpful. They respond fast to any room service requests I have and just provides excellent hospitality. It’s become an expectation of mine because of how consistently they deliver an outstanding experience to me and those who accompany me.

First surprise and warning: Room was prepaid, but our credit card was charged $100 "for incidentals". I've often provided a number for such but I've never before had an actual charge before even entering the room. So far, 3 days later it has not been refunded. Incidentals? There were no hand towels, no tissues, no hair dryer, not even one clothes hanger...what would we be charged for? At first glance, it looked fairly clean, but as we looked closer, the extra cleaning needed would not have been because of us. No one had dusted the wall lights in months, maybe years. Breakfast? "Our grab and go breakfast"? Uh, no. Not even a way to get coffee or tea, since there was no way to do it in the kitchenette. Not only was there no whiff of such a thing when we were ready to leave, the office didn't even open until 9 a.m. and to check out without just leaving your room keys for anyone to pick up, you had to wait until then. (We went out and got breakfast at a nearby Panera and came back to check out.) As to the +: The beds were quite clean and comfortable. The bathroom was clean except for the grunge at the bottom of the shower curtain (and the usual dirt in the corners of the floor). The linens that were provided (two bath towels and two wash cloths) were clean and not worn. The carpet seemed to be adequately clean even if it didn't look that way, although the edges and corners hadn't seen a vacuum cleaner in a while. BUT: We probably should have taken pictures and made a list of the issues after we first entered just in case they claimed we did the damage we observed. To get the lights over the beds to turn on, you had to pull one bed away from the wall and choose among the three things that could only be plugged in there. (Well, ok, we could have moved the clock and then figured out how to reset it. This would have required disengaging the cord from the telephone cord, which would have been no small chore.) The rest of the furniture was very worn, with strips coming off edges, small holes and tears in the vinyl covering of the arm chair, drawers not completely clean and sort of hanging rather than closing. The kitchenette (which we didn't use) had absolutely no utensils, cooking equipment or even glasses for drinks. There was one drawer completely missing. The toilet seat was loose. I understand not providing shampoo, conditioner or lotion, but really...no tissues? It is not the hotel's fault that access off of and onto Route 29 was less than convenient depending on the direction you were going, but it was one more annoyance. If we have the misfortune to need to stay in Malvern again, we'll know better than to choose such a "bargain" price. If you can afford it (which we could have but didn't know how tacky and shabby this place is), I recommend you spend a little more for a little nicer room.

New management- Alysha is very pleasant never has a bad attitude and will go and do what you need to make your stay feel safe and comfortable…..Rooms and hotel are clean. If anything isn’t up to standard then Alysha will make sure to get the problem resolved . Great place for families with children

Bethany and Jennie are the best!! They will always help you with whatever is needed. And always has a smile on their faces. For long term stays such as mine there are always other friendly guests who like to have you join their circle! !!!!!!!!!!

I love this place! I’m living here as my home because of unforeseen circumstances! Everyone is sweet and caring Bethany and Jeannie are the greatest workers here. Always attentive when ever a problem or something is needed!!!!!!!!!!!!!!

Staff are very friendly and helpful. Location is convenient to PA turnpike, 202 and I76 as well as local stores. Very quiet and comfortable with basic amenities. Great for short or long-term stay. Would recommend for anyone traveling with pets and price is reasonable.

The Staff here are very cool people, very helpful always - and they don't rotate much, which helps one feel at home, seeing familiar faces. They always say hi, or good morning. Always friendly. The room is comfy and clean, and the parking is ample. Good amenities like the laundry room and more...