Hyatt Place des Moines Downtown

Seniors, people with disabilities or young children should not stay at this hotel. I'm an 80 y.o. Disabled Army Veteran, we rented 4 rooms for 3 days for our family of 12, including a baby. The hotel had Zero staff to help with anything, only a check-in lady to charge our credit card. Rates are very expensive compared to other nearby downtown hotels with assistance, staff, services and amenities. Below are our notes: *I had to struggle to park our car, get our luggage to our room, then, get it back downstairs, retrieve the car and load it myself. Seniors and people needing assistance beware. *Only self park across street only & very expensive  *There were flying bugs in the we had to kill *Unsafe. The only staff are the one or two people at the front desk 24-7. *Only one room key worked.  *No room makeup until you leave *No towel service. Extras needed were unavailable. Told to come back in the afternoon when some "might be available”. *Towels had holes in them *No manager on duty to assist guests with anything until we checked out *There are no guest or housekeeping. *There was an accident in a child's bed which required a sheet change. We made 2 requests. The twice guaranteed bedding change was never made. *The room phone was broken Only speaker worked *Ice only on 2 top floors *Only one coffee mug in the room.  *Tiny coffee maker in room broken  *Requested an extra blanket for baby, told “none available” *Luke warm coffee at breakfast  "Free" breakfast was of lower quality than a Budget Inn *No restaurant or lounge. *Toilet seat broken *Wifi barely worked *No drinking glasses in bathroom  *No extra blanket in rooms *A $50 charge was added on our credit card for nonexistent "ammenities" *No luggage carts to take luggage to room. This hotel is below what you would get in a hostel. It's the worst Hyatt we ever stayed in. The disrespect of the hotel for its guests resulted in our intent to cancel our Hyatt membership after 40+ years. Hyatt needs to set higher standards and monitor the investors who are responsible for this hotel.

Don’t think condition of the hotel rates the price of the room. Dated, thin towels, needed to go to front desk to pick up xtra blankets. Bed pretty uncomfortable. Front desk staff clearly “Iowa Nice” though!

Worst hotel experience in at least a decade. I could overlook the stained comforter, sticky carpet, missing remote control, and too-narrow garage parking spaces. I can’t overlook Pam (manager) overruling her staff’s decision to give us the (adjacent) rooms we’d reserved once they became available (they weren’t available the day we checked in even though we reserved them in advance) because she didn’t want to clean the one room we’d be vacating. She told my wife our family could leave if we didn’t like it. She told my wife she could write to corporate because corporate didn’t care and wouldn’t do anything. I’ve been to good Hyatt hotels. This isn’t one of them. The Marriott up the street—where others in our party stayed—is a lot cleaner with more amenities and a friendlier staff.