Hampton Inn & Suites des Moines Downtown

The hotel staff were very nonchalant and very uncaring. We paid over $400 to stay Saturday night. The TV had no remote and didn't work. They never got it fixed nor did they offer any kind of compensation in fact they were belligerent at midnight. The lady at the front desk fingernails were so long she couldn't change the batteries in the remote. She also wouldn't allow me to change the batteries in the remote. This is a reflection of the leader ship. While looking for the remote in the room, we found moldy rotten food under the bed. Disgusting lights in the bathroom see photos.