Embassy Suites by Hilton des Moines Downtown

Nice and clean inside with great cocktail hour and buffet breakfast. Just be careful about parking because the hotel charges $25 to use their underground parking and street parking is metered except on weekends. Also, take care of their WIFI service because you can easily get charged $5 for using the service. Otherwise, pretty great place to visit.

Stayed here many times and it's a dated hotel that works for us. The location can not be beat, 3rd ward has grown and more to come. A lot of restaurants all over this town. Just take a walk in any direction you'll find a place to eat. Great food here at Liberty and very cozy bar, The staff here deserve recognition. Most have been here for years and their names are...Valerie, Kayla, Rachel and Manager - Lance. Great hard working team of a very warm welcoming staff. They are busy for Managers reception, two free drinks, 5:30/7:00 pm along with snacks. See ya next time, thanks for the hospitality. No more shuttle! This is unacceptable, so many guests need it. BRING IT BACK. Most Embassy Suites have a shuttle. Wth! Why has it been removed? Swimming pool is cold, no hot tub. All three elevators were operational and moved fast enough. Comfy bed.

I paid $273.96 for 2 nights for me and my wife. I booked the room with Priceline. It was non refundable rate. My wife was already in Des Moines and I wouldn't be able to get there til about 10 pm. I called the hotel to see if she could check in at 3 pm instead of 4 pm. They said she can't check in I have to. I asked to put her name on the reservation. They said there was no modifications to the reservation. I'm not changing anything. Same dates, same 2 people. We have the same last name and same address. They wouldn't put her name on the reservation. I did not want her to wait 6 hours for me to get to Des Moines just to check in. I told them I will check in when I get there at 10 pm if she could check in at 4 pm. Still no. I have to check in. I called Priceline to add my wife to the reservation. They said they can't add her to the reservation. Priceline said it is up to the Hilton to add her. She checked in at the Comfort Inn & Suites Event Center with no issues. I just can't believe that Hilton will not let my wife check in alone. Is this some pre 1920 policy? I know this reservation was non refundable. I wanted to see if I could get a refund because we tried to check in. I called both Priceline and Hilton for a refund. Priceline said it would be up to Hilton. Hilton said it is up to Priceline. I am part of Hilton Honors program. I am done with anything that has to do with Hilton and Priceline. I am out $273.96.