Embassy Suites by Hilton Denver Tech Center North

Third stay here and the best rooms (2 room suites for all guests) in the Highlands Ranch, South Denver suburbs. Great free full breakfast daily. Great pool and gym. Spacious open area. Negatives; never recognized as a Hilton Honors member; receptionists not friendly; ladder blocking from entrance not addressed by management and OSHA violation by vendor; sparks flying in lobby as another vendor opens a locked suitcase with power tools directly on from of 2 receptionists. OSHA violation again. Stayed several days and had room service once. Claimed we had DND sign on door (we had a dog); so work with us, don’t ignore our request to serve room at our convenience; we’re the guests!!!! Poor restaurant but the manager was outstanding; limited menu; that restaurant has always been useless with poor food; let’s make that very poor food and selection; how do you not have soup of the day each evening??!!

I already wrote a review, but for some reason it never posted. I checked in today due to an emergency at my home and my insurance company booked this place for me last minute. It is pet friendly, which I needed. But the room is disgusting.. I went to get in bed tonight and the sheets were clearly not changed after the last guest there was make up and snot all over them. It was disgusting. I called the front desk and they were very nice and asked if I wanted to change rooms but I had already settled in and it was late so they ended up bringing me clean bedding, then I took a shower and there was a used shampoo bottle in the shower so clearly the shower was not cleaned. There’s sticky dirty stuff all over the nightstand. Windows are so dirty you can barely see out of them. Carpet was not vacuumed. I found change and new clothing tags on the floor even though the hotel is old that wouldn’t be an issue if it was at least clean.

We were pleased at the hotel atmosphere, especially the chef at omelet station in breakfast. However, the front desk Chris and on duty manager Kevin on Saturday, 9/9/2023 are very COLD BLOODED. Our group were to catch the flight in the morning however one of our members over slept. We asked for their help for the room number but they ruthlessly declined SEVERAL times. Their attitude is like I don't care any crisis happening to you I only care about my job. For the sake of their attitude, I will not go back to this hotel location!

This place needs a complete upgrade/makeover/facelift, as its exterior is outdated and so is the interior. All the doors on the room we stayed in would not open or shut smoothly. You had to slam them and even then, the bathroom doors would not shut or open properly. The air vents on the ceiling of the interior area overlooking the floors below were filled with dirt and large dust bunnies. The free breakfast menu never changes and they dont allow you to touch the bacon, rather an employee rations it out to you vs. the open access to the pork sausage. No alternative to eating pork as if no one knows about turkey bacon or sausage. Other then Kevin at the front desk, the rest of the front desk staff needs a crash course on how to smile, be welcoming and put the guests needs first. The personal safe in our room did not work and maintenance could not replace it. The microwave in our room was dirty on the inside. Not sure who measured the toilet tank in our room but it was so large that it blocked your access to the second roll of toilet paper. The water pressure at times in the shower was nothing more then a trickle. Overall this location is being run like a low budget motel but charging top dollar based on the Hilton brand. Don't look out the glass while in the elevator on 1st floor, if you don't want to see old room access cards, multi colored confetti and other trash, around the panels that separate the dining area from the elevator.

Our ladies group the D.I.V.A.S ministry have been coming to the Embassy suites for about 5 years. We always enjoy our stay at the Embassy suites We love the breakfast and the hot tub . We always love coming ❤️

Visit Kevin Parker and his coworkers at Embassy Suites Denver Tech North. The staff are very friendly and helpful. Rooms were clean, spacious and served the needs for an extended stay. The added bonus of breakfast allowed us not to have to rush out in the early morning.