The Ritz-Carlton, Denver

Very nice rooms. Very clean. Great hotel! Everything you’d expect from a Ritz.

名不副實，設施老化。

I stayed at the Ritz-Carlton Denver and had a priceless family heirloom necklace stolen from my room. Housekeeping entered multiple times while I was out, and when I reported the theft, the hotel deflected all responsibility. I was directed to their third-party claims department, who quickly closed the case without any real investigation. When I asked for further information, they told me nothing would be shared unless I obtained a subpoena. This level of indifference and lack of transparency is shocking especially from a hotel that markets itself as a luxury property. There was no empathy, no accountability, and no real effort to help. I expected safety and professionalism; instead, I got stonewalling and dismissal. I will never stay here again, and I urge others to think twice before trusting this hotel with anything of value.

Rooms are dated, my wife is titanium status and we were “upgraded” to a city view, which is a view of vacant lot, no lounge access even for titanium status ($125 per person per day!) and thank god we didn’t rent a car as valet is 75 bucks per night. I think there are probably some nicer Marriott properties that are less expensive that give more value.

Service was excellent. Front desk and maids were friendly. We stayed in a suite and it wasn't that nice for the price. It was a glorified Marriott. Relatively clean. We did have some noise above us (we were on the 2nd floor). Not sure if there was a housekeeping room on the floor above but we heard a lot of dragging of things and banging around long after 10pm. We ate at Elway's on the first night and it was ok. My salmon was undercooked and again way overpriced. I wouldn't eat there again.

For it to be a Ritz Carlton it was poor even lost water one complete day had to go out to shower