Vieraskäyttäjä
15. helmikuuta 2025
Booked this because it looked fairly new and had decent reviews- don't be deceived! Room was dirty, with a full trash can from the previous guest unemptied, which included some paperwork with their personal information on it. Shower had hairs that should have been caught, and the body wash dispenser was completely out. The numerous complaints about the shuttle are very real. The shuttle is shared with multiple cheaper hotels nearby, so it's packed with people and had no room for luggage. Worse yet, when departing to the airport during lunchtime, they left me stranded. I booked it for 1pm upon checking in, per their instructions, and when I went down to catch it, they were unprepared and making contact with the shuttle driver for the first time. He couldn't make it back for at least 30 mins. Front desk staff would not cover the cost of an Uber or Taxi so that I could catch my flight, despite this being entirely their fault. I've attempted to contact the General Manager multiple times for reimbursement but have received nothing other than a copy and paste "we're sorry we let you down" response. Don't stay here! Dirty, poorly managed, and run by a GM who isn't paying attention to customer needs.
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