COGR
19. toukokuuta 2024
Reviewing some of the other reviews, looks like mine will be in the minority. A friend and I stayed there 5/10/24, separate single rooms for -WAIT FOR IT- $292.09 for each room. Granted, they saw us coming and it was after dark and we were tired and my friend has some mobility issues and her support dog. The only defense for their price gouging was that it was graduation week in Denton and because they could. Clean enough, but my friend had no hot water and couldn't even shower and the toilets had no lids - similar to a smarmy bus station and third world countries. Really? Breakfast not worth getting up for. The night of our arrival the young lady clerk at least tried to help us with our luggage and get it on the cart, but in the a.m. the night manager seemed to know nothing about anything and said to wait for the day clerk to arrive (I had made an inquiry about using their desktop). When she arrived we asked for some help with my friend's luggage and she just looked so sad and said that BW Plus had a "brand new policy" to no longer assist customers in any way due to "liability issues." This BW Plus has issues, all right - to keep charging more and doing less. The way things are going, I hope they won't punish the young lady from the previous night who did attempt to help us. Best Western wasn't.
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