Gloria F
7. lokakuuta 2024
I had been staying at the Best Western Plus Texoma Hotel & Suites located in Denison, Texas. I was staying here 6 times a year for about 3 years. I am a 68-year-old woman who travels solo. I carry 2 duffel bags, a computer bag and 2 heavy coolers full of food and drinks for my 18-hour drive. I always request a particular room because it is only 5 steps out the side door where there is a small parking area where I am able to park right outside the door. It was great, only 10 steps from my room to my car. I still need to make 3-4 trips from my car to my room, but by having this particular room, that’s about as easy as it’s going to be. I make my reservations about 4 weeks in advance and request the same room each time. Each time, my request for that room was honored. Each time I check-in, I can see that they have my printed reservation on their desk, with a room key, just waiting for me to arrive. I made a reservation for May 21, 2024. The A/C in my car quit working that morning. I spent the entire drive in 95° Texas heat. After 8 hours I was completely exhausted and about to pass out from the heat. When I walked into the lobby, there were 3 police officers and 2 firefighters standing there. A firefighter asked me if he could help me. I said I had reservations. He said that I couldn’t stay there tonight. He said that they had to get everyone out of the hotel. He told me to go to the desk and the lady would cancel my reservations, refund me and make a reservation for me at the hotel across the highway. I agreed to that. What other choice did I have? However, I needed this stay for the promotion going on at that time. So, that messed me up as far as the promotion was concerned. I made a reservation for July 30, 2024. Again, I had made this reservation 4 weeks in advance. When I got to the hotel there was quite a few construction workers staying there. I went to check-in and was given a different room….on the 2nd floor. I asked what happened to the room that I requested and I was told that they were busy that evening. I told them that I made the reservation 4 weeks ago and that particular room should have been reserved for me at that time. It doesn’t matter how busy they are tonight. This puts me in quite a bind. I had to take all those heavy coolers and bags, one at a time, down a very long hall, to the elevator, then back down another long hall to my room. I had to do this 4 times and in 95° Texas heat. THOSE COOLERS ARE HEAVY. I went down to the room that I had requested, only to find a burly guy in his 20’s in that room. I’m sure he NEEDED that room more than this 68-year-old woman with a bad back and no-one to help her. There were rails on the elevator walls and I noticed a screw holding one of the rails, was falling out. When I finally got all my bags and settled in, I pulled down the covers on the bed only to find A PILL laying right on top of the fitted sheet as I was getting ready to lay down. A PILL!!!! Good thing I found it and not a sma
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