Best Western Plus Texoma Hotel Suites

We hold a family reunion every year in October. This is the 2nd year we have stayed at this hotel. We have had a great experience. We reserve about 7 or 8 rooms for out of state family. This year the staff was exceptional and really help make our time together special. I want to single out Claire for her kindness and willingness to help us with whatever we needed. We had a few members that were in their 90's and the hotel was very accommodating with their needs. Thank you so much for making our reunion special. We will be back next year!

Compared to my last visit, I was very pleased with my latest visit. It seems as if this Best Western is under new management. Everything was working properly. Even the TV worked. I have no complaints. Monica at the front desk was very helpful.

I had been staying at the Best Western Plus Texoma Hotel & Suites located in Denison, Texas. I was staying here 6 times a year for about 3 years. I am a 68-year-old woman who travels solo. I carry 2 duffel bags, a computer bag and 2 heavy coolers full of food and drinks for my 18-hour drive. I always request a particular room because it is only 5 steps out the side door where there is a small parking area where I am able to park right outside the door. It was great, only 10 steps from my room to my car. I still need to make 3-4 trips from my car to my room, but by having this particular room, that’s about as easy as it’s going to be. I make my reservations about 4 weeks in advance and request the same room each time. Each time, my request for that room was honored. Each time I check-in, I can see that they have my printed reservation on their desk, with a room key, just waiting for me to arrive. I made a reservation for May 21, 2024. The A/C in my car quit working that morning. I spent the entire drive in 95° Texas heat. After 8 hours I was completely exhausted and about to pass out from the heat. When I walked into the lobby, there were 3 police officers and 2 firefighters standing there. A firefighter asked me if he could help me. I said I had reservations. He said that I couldn’t stay there tonight. He said that they had to get everyone out of the hotel. He told me to go to the desk and the lady would cancel my reservations, refund me and make a reservation for me at the hotel across the highway. I agreed to that. What other choice did I have? However, I needed this stay for the promotion going on at that time. So, that messed me up as far as the promotion was concerned. I made a reservation for July 30, 2024. Again, I had made this reservation 4 weeks in advance. When I got to the hotel there was quite a few construction workers staying there. I went to check-in and was given a different room….on the 2nd floor. I asked what happened to the room that I requested and I was told that they were busy that evening. I told them that I made the reservation 4 weeks ago and that particular room should have been reserved for me at that time. It doesn’t matter how busy they are tonight. This puts me in quite a bind. I had to take all those heavy coolers and bags, one at a time, down a very long hall, to the elevator, then back down another long hall to my room. I had to do this 4 times and in 95° Texas heat. THOSE COOLERS ARE HEAVY. I went down to the room that I had requested, only to find a burly guy in his 20’s in that room. I’m sure he NEEDED that room more than this 68-year-old woman with a bad back and no-one to help her. There were rails on the elevator walls and I noticed a screw holding one of the rails, was falling out. When I finally got all my bags and settled in, I pulled down the covers on the bed only to find A PILL laying right on top of the fitted sheet as I was getting ready to lay down. A PILL!!!! Good thing I found it and not a sma

I have always had good luck with Best Westerns and this location was no exception! Clean rooms, plenty of hot water and a delicious hot breakfast of scrambled eggs, sausage and biscuits made it even better! Monica, front desk, went above and beyond to make sure we had everything we needed for a great nights stay! This BW will be our “go to” from now on when we are in the area! Thanks Monica for your awesomeness!

All hotels in this area have mixed reviews. We took a chance on BW but that was a mistake. It started off with great service from Monroe at the front desk. He went above and beyond to help us as I did not know our rewards number and he took time to find it and connect to our reservation allowing us to benefit from the member rate. He even printed the info for me so I could setup an online account for future reservations. But then we went to the room. We had a king suite. It was clean but that is all. The property is old and appears to have not been updated in decades. The room smelled musty - we assume from the old carpet and fabric sofa and chair. The bathroom tile was broken in many places and loose on the floor. We did not want to walk barefoot in the room. There was a bug in the bathtub. The towels looked dingy. The interior hallway (2nd floor) was carpeted but there were places where it felt like you were stepping into holes. We only intended to sleep there one night and our reservation was non refundable. But we just couldn’t bear to stay. The lack of maintenance and general state of disrepair was too much. We just left and booked a room in Durant at the Holiday Inn Express. We hated to waste the money, but the thought of staying in that room was worse.

The room had a musty/damp smell and carpet felt damp to walk on We were told that the carpet cleaner that was there started on the third floor by one one the front desk personnel but the main manager told us the cleaning started on the first floor .. they didn’t have their story correct Offered to change our room .. was staying here three days and this is the first time I never emptied my items to the dresser area ..

Phenomenal staff! Claire, Maddie, Monica and Sean at the desk are the best! Juanita in housekeeping is a 5 star employee! They always make us feel like family. Very clean rooms and great breakfast! Close to lots of restaurants. We will definitely be back!

This hotel was in a perfect location. We rented a suite which had a jacuzzi tub in the room, not in the bathroom. The bed was very comfortable, staff extremely friendly and helpful

Needed a last minute hotel stay and chose the Best Western in Denison. Maddie at the front desk went above and beyond to get me the best room, rate and discount available.