Vieraskäyttäjä
8. huhtikuuta 2023
We stayed two nights while our mother was in hospice care in Bowie. Following a half hour drive back at 2:00 am, we went up to our room only to discover that our room key did not work! I returned to the front desk for a new key card, but nobody was working. I knocked on the door marked Employees Only, called from my cell phone, tried the house phone, walked around the lower floor to find no one. By this time, my sister came downstairs with our things. I wrote a note to the desk clerk voicing our extreme dissatisfaction. Then we planned to camp out in the lobby. I went to the restroom, during which time the clerk returned and cursed my sister for leaving a note behind the counter! We entered the elevator as my sister told me about the incident. I was furious and was about to confront the rude employee but realized that it was 3am, and we needed to get a couple of hours sleep before returning to the hospice facility. I have never encountered such attitude from an employee who was neglecting her duties!
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