Holiday Inn Resort Deadwood Mountain Grand

I booked a room online for three nights. I had to cancel the first night due to weather. I understood that I would still be charged but the booking agent said they would 'credit' back $100 for that night. I made it very clear I was just cancelling that one night. We got there the next day and even though others were checking in after taking my name the rude front desk lady said I had to wait until after 3. Which yes it says on the site but others were checking in. Then when I went to check in after that time, a different, very nice lady said someone had cancelled the entire reservation. She got on the phone with the booking agent and a credit was supposed to be issued for the original reservation and we had to pay for another one. After many phone calls to both Holiday Inn and the booking agent I have not received any credit. So basically I paid for 2 rooms one for 3 nights and the one we actually stayed in for 2 nights. Nobody has tried to contact us in spite of many calls and emails. We were ripped off of over $1000. When I call the manager is always 'unavailable' and her voice mail is full.

Traveling home to Phoenix from Chicago, we made Deadwood one of our stops and chose this iconic Holiday Inn. Everything about this hotel was top notch! Extremely friendly front desk at check in, comfortable beds, and quiet. One of the best hotels during our journey home. Highly recommended Legends Steakhouse as well.

Lors d’un road trip, l’arrivée à cet hôtel n’est pas pratique … on arrive au rez au ****** qu’il faut traverser avec tous les bagages on prend l’ascenseur, on arrive à la réception et là il faut reprendre un ascenseur pour la chambre. Dans la chambre un vacarme avec la climatisation. Je l’ai éteinte et le bruit persistait je pense que ça venait de l’autre chambre donc j’ai eu très peur pour la nuit car j’ai le sommeil léger … mais non, aucun bruit durant la nuit c’était tranquille, calme. Nous avions des chambres rénovées et heureusement car je n’ose pas imaginer les autres chambres qui doivent être vieillottes. La literie était confortable et la salle de bain également, pratique avec une bonne douche. Par contre, question propreté c’est à revoir … la moquette était sale, sous les lits ça n’est pas nettoyé, c’est très mal aspiré , le ménage est bâclé. Nous avions une chambre en bout d’hôtel avec 2 fenêtres dans les coins c’était chouette sinon les chambres doivent être sombres. Le restaurant ne donnait pas envie de s’y arrêter … c’est plutôt froid … L’hôtel est bien situé dans le village Le personnel est sympa mais l’accueil très sommaire et expéditif ! Rapport qualité-prix correct

We spent the third night of our four-night SD here at the end of June. We headed up the ramp and parked in the parking garage So far so good. We had to walk through the ****** lobby, up the elevator and entered the big, bright, and airy hotel lobby. Though our room wasn’t ready at 11:30, the deskperson said she’d call when it was ready, and she did just after 1PM. We really liked this hotel. From our parked car to the hotel lobby was about two minutes door-to-door which made it easy to haul things to and from the trunk. Upon checking in, the hotel gave us a parking permit to hang on our rear-view mirror. Clean room, comfortable bed and linens, great shower and hair dryer all with a view of a mountain wall. Room stayed cool with good air conditioning. I checked out the guest laundry room: one washer, one dryer, a change machine, and a detergent dispenser...a nice addition to the hotel. I booked a rate that included a $25 breakfast voucher for the hotel’s restaurant for an extra $10 that worked out well. The location of the hotel was at the good end of the main street, close to the area where the 2PM shoot out would be, the Visitor’s Center, and the Adams Museum (suggested donation: $10 each). The museum was full of interesting exhibits and artifacts. The main street was full of casino’s, bars, restaurants, and souvenir shops. I highly recommend this hotel!

Just want to say that this hotel is one of the best! We were checked in by Heather the Front Desk Manager. She is very professional and was very informative about our stay. When me my boyfriend arrived at our room we were very impressed. The bathroom is awesome with a walk in shower. The view was incredible from our balcony!!! There is a small table and chairs to enjoy the view of downtown Deadwood. The bed was very comfortable too. Tyler Nold the ****** Manger was very helpful with a issue we had. He took care of it on the spot and made sure we were taken care of. The resturant on site was good too. We definitely will come back to this gem in the future!!

Don’t count on check in going smooth. Had to stand in line 3 times to finally get 2 of our 3 rooms an hour after check in time and another 40 minutes for the last of the rooms. Front desk staff is not super professional. Saying they will check on things for you and never responding. And when following up they decided not to do anything as “they did their best.” Won’t be going back.

The staff here was fantastic! Everyone was friendly and helpful. The hotel was beautiful and very clean. The only drawback was that it took 3 elevators to get to our room. If you have trouble walking or getting around, this hotel will be a challenge for you. Parking is a challenge as well. It's a very narrow parking garage with limited spots. DON'T bring a large vehicle!!

I had a good experience with this hotel. My room was clean and comfortable with no issues to write about. The hotel is within walking distance of Deadwood's main street and less than a mile from Wild Bill Hickocks grave. I've seen lots of confusion regarding getting both to and inside the hotel from other reviewers but honestly, I had no problem with either. Use your GPS and it will bring you right to the parking garage. Cross the street into the big main doors that lead into the ******. Signs direct you to the elevator that brings you up to the hotel. It's easy. I would have no hesitation staying at this hotel again.

You can find many reviews that talk about the elevators...ok so you take two elevators to get between ****** to hotel lobby to your room, it's really not a big deal and a review does not need to focus on it. It was really easy. Beyond that, the property tries to provide elevated service and it does well. The front door is even staffed with bellmen much of the time, and they will open the door for you. The restaurant staff seemed happy to be there. The rooms are nicely decorated, with good shower, but a bit small, and the Dove toiletries really are downmarket (come on IHG that is not up to standard of a resort!) so maybe bring your own shampoo and soap. Restaurant food was quite good at breakfast and dinner. ****** not busy during weekdays and those staff friendly too. The property is all very dog friendly, including bring your anywhere in the ****** or sportsbnook, and bring your dog to dinner on the patio portion of the restaurant. Easy walk to downtown etc. The location is scenic and quite beautiful, with a hidden river next to it. Overall the place feels like a fine value in the $195-250 per night range, if you have to go over 250 then it's not quite such a slam dunk but worth a try up to 300. All staff we encountered super friendly and happy. Enjoy!