LL5813
13. syyskuuta 2024
I reserved a room for three nights. There was a storm, so I had to call and cancel the first night, Friday. I understood that I would be charged. I made it very clear that we would be there Saturday. I repeated this several times. When we got there Saturday, it was before three, but I thought I would try to check in as the front desk person was letting others checked in. When she looked up my reservation, she quickly said you have to come back and picked up the phone and started talking to someone else. We came back and someone else was working. Somebody had cancelled our entire reservation. She got on the phone, and we were told we would get a refund but had to book again and pay again. We have never received the refund. It was over $1000. I have emailed over and over and called over and over and nobody will help us. We went to the Holiday Inn site to make the reservation, yet they keep brushing us off saying it isn't them and give us no help at all. I will never stay there again. We were robbed.
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