Vieraskäyttäjä
5. toukokuuta 2025
The staff was so incredibly helpful and outgoing. They were so helpful and kind, that they made me feel like I was doing them the favor by staying there and asking them for the help I needed. I felt honored and even important. Zaraphon at the front desk, got us checked in and assisted us in getting the best room for us. My two sons were with me and he made a point to connect with them, which made them feel important. The ladies at the pool bar were so great as well, sorry I did not catch their names, they were so busy helping others for me to catch back up. Also, one of the girls, who I think was part of the wait staff, I asked her a simple question about if the tables under the ceiling near the pool were a part of the restaurant. She could have simply said yes and moved on with her job of carrying a tub of dishes but, seeing that we were sitting at the pool, she said “Yes, that is the restaurant area, but if you need anything from there we would be more than happy to bring it out to you. She explained that it was just after 4 and pool service had closed, but she’d be happy to bring anything we ordered out to us”. Every level of staff member I interacted with treated us with the same level of professionalism, courtesy and kindness, even the valet guys who literally jogged to get our car treated us this way. This doesn’t happen by mistake, service like this is purposeful from the top down. Keep doing what you’re doing, we will be back. Carl
Käännä