Langstone Cliff Hotel arvostelua

This is a very popular family run hotel located in extensive grounds with views of the sea, albeit some distance away and the other side of the railway line. There is plenty of parking space, which is free for hotel guests. We booked to stay over Christmas and on arrival we were impressed by the beautiful decorations throughout the hotel and its grounds. Check in was quick and easy, and we were told that our room was on the first floor, up some stairs behind the Reception desk. My wife and I are both in our eighties, but no help was offered to assist in taking our luggage to our room, and it was quite a struggle for us. The room had an en-suite bathroom which was excellent and seemed to be almost new - it included a heated towel rail which was greatly appreciated, but, in contrast, the bedroom was a disappointment with cheap wooden furniture with drawers and doors that had sagged and didn’t shut properly. In the bedroom a very thoughtful touch was that a bin bag had been left with a note saying it was for wrapping paper etc. from any gifts that were exchanged. The room was heated by a radiator that seemed to have a mind of its own. There were some confusing instructions on how to operate it using a remote control, bur even a staff member agreed with us that the instructions were impossible to follow. Similarly, there were instructions on how to use the TV remote, but they were for a different model from that in our room. We had been sent a brochure containing interesting and very appealing menus for all the festive meals, so it was quite a disappointment to find on Christmas Eve that the main course was served carvery style and we had to join a long queue to fetch it. Christmas Day breakfast, and that on subsequent days, was the usual hotel buffet, but the selection and quality of food was excellent, and warm plates were provided. Lunch that day was somewhat of a disaster, mainly because we had to wait two hours to be served with our main course. The hotel manager took to the stage and apologised for the delays, but blamed them on the fact that they were very busy. As the hotel had accepted bookings from all present the management was fully aware of the numbers involved and should either have declined some bookings or taken steps to cope with them. As an aside, one of the main courses was ‘Thick sliced sirloin of beef’ but when it eventually arrived it was just a couple of very thin slices. In a similar vein, the Christmas Day buffet supper offered ‘A vast array of cold meats….’ but when we reached the front of the queue the only meat available was one slice of beef, and no staff were in sight to keep the various dishes topped up. Boxing Day dinner was being enjoyed when suddenly a very competent electric guitar player started up at a volume that prevented any conversation for the remainder of the evening. The same music at a lower volume would have been very enjoyable. Apart from the above complaints, all the food was excellent and served by

Attitude and facilities for the disabled customer are shockingly bad. Food for their Xmas party was great but today for £25 the food was very disappointing. The queues for food were really long and no assistance was available for disabled who were left to queue, try to manage their plate in one hand and a walking stick in another. Everyone was booked in at the same time 1pm and disabled left to wait standing for over 8 minutes because the staff didn’t open the doors. There is no offer for disabled to be seated first or offer to collect there meal for them. If each table went up one at a time it would have avoided all the congestion and long queuing times. Badly organised, even the cutlery and napkins had to be collected from the food area. There was very little space to queue and move around the service area. When I mentioned this to staff they offered suggestions and help but didn’t actually help at all. Made excuses, denied the problems. Dreadful experience. Completely unnecessary with more thoughtful management. I would like a full refund for the 4 of us.

We met with some family for a coffee and light lunch. The coffee was fine, and the toasted sandwich was as expected. Service was quick and polite, despite them being busy. Would come back,and my partner and I are considering booking a room in the coming year.

Not the best place for those with food allergies. Boxing day receptionist made a big deal about my enquiry about one ingredient and a very public announcement. When I got to the Christmas day buffet there were lovely items such as potato salad, coleslaw.mayo and several puddings which I had not been given info on. I didn't want to be shown up again following her "why have you come for lunch then" comment. Would have educated her on the law but had been invited by friends. A couple of days before I had FB messenger to find out how easy it was to ask on the day- no reply. The food I did have was delightful- wonder what the rest was like. Cold meat and salad is reception proof. Lucky it wasn't my booking

A wonderful few days spent at our favourite hotel in the build up to Christmas, our second stay in four months. Completely lived up to all our expectations, with fabulous food, caring and attentive staff, it really is like visiting family. The festive decorations are glorious, both inside and out. Can't wait to book again for a Spring break.

During our second visit, we enjoyed a wonderful meal at this beautiful hotel. The staff was efficient and attentive. Our only complaint was the price of over £28 for a beer and two small wines. While this will not deter us from returning, we will be cautious regarding our drink choices.

The weather looked warm and dry so we booked an overnight stay in an upstairs Seaview room near the lift. The room was cosy and warm with a proper radiator. Also had aircon if needed. The bathroom looked new..ample grabrails which is unusual in most hotels. Plenty of space for bathroom acutriments on a large shelf. Nice shower and a heated towel rail. However the bed was too hard for me but probably not for others. The location is fantastic. Walk one way to Dawlish Warren either over the railway bridge or further along under a tunnel. Choice of pasty shops there too. Walk the other way along the sea front to Dawlish which could be too far for some. There's a bus outside the hotel too. Plenty of seating outside and inside. We had a meal at the bar which wasn't too bad. However the veg in the curry was too overcooked and the other meal wasn't very hot. The breakfast had a good choice. All in all we enjoyed our stay and would definitely book again. It's lovely to be right by the sea. Also all the staff were extremely helpful and pleasant.

We ran a dance break for 50 people on the first week of December 2024. The feedback from all the guests was 100% positive with everybody very impressed with the staff, food, decorations and overall service. An extremely friendly reception which set a good tone. The rooms were clean, well appointed and welcoming. All in all a quite lovely few days.

Great Room was nice, modern and clean and partly serviced daily. Staff were friendly -some staff more personable then others but overall nice. Location fantastic. Good selection of food and drink available - though so not allow you to bring your own food and drink to the room which is strange for a hotel?

Nice hotel for an overnight Nice hotel for an overnight. Looks dated from the outside but better inside with updates. Rooms are comfortable.

APR 20 The hotel is very clean and welcoming and very well maintained Staff are super helpful and friendly I will be staying again in July and September

Great stay lovely view Very comfortable stay with a great view across the beach and good breakfast.

Nick Excellent

Step back in time ! Dated and tired public areas - restaurant was like a step back in time to the 1980s. No hot water final morning of stay - receptionist had little empathy to fact I had to be at work for 8 and water won’t be hot until 830 at checkout no apologies no reduction in bill to reflect no hot water in fact after I left and checked the bill they had changed me £13 for a breakfast I had not had adding insult to injury