Viajero C
24. tammikuuta 2025
I always liked this place because the ambience is peaceful, the beers are cold and the food is good (even though is little bit pricey as anyone can expect from a resort) and we have been visiting the place several times from the last 8 months. I think we have been here around 5 times, always eating and drinking while reading a book or just chilling on the hammocks. We was always informed by the staff that we will not be charged the p200 entrance fee as long as we consume food or drinks for more of that amount, and we have been always doing that. But today we was there from 1pm to 4:30pm and we decided, before our lunch, to take a dip on the pool. Then we ate and drink as always. Our bill was p1220 but when i ask for the final bill, they charged also p400 as "entrance fee". I was surprised and let the waitress know that we was informed before several times that we wont be charge the entrance fee as long as we consume enough, but she said that we swim at the pool and therefore, there is p200 per head fee. Well, i find this unfair because we was never informed that swimming at their little pool, which we had to clean from leaves by the way, would be a reason to charge. All the resorts, or most of them at least, deduct the entrance fee from the bill, as consumable, or simply dont charge it if the customers bill is up to a certain amount. First of all, there should be clear information about their policies, these seems to be random. And second, they should inform guest always that dip on the pool will get you charged, no matter if u eat/drink at their resto or not. They got my p400 entrance fee but lost a customer forever. Our bills was always over a thousand, i dont go there to abuse their space, but to pay for it.
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