Dch on Mitchell

Upon first check in, the receptionist confirmed that we paid through Trip.com but after taking the bond payment he then straight away told us he hasn’t received any payment and asked us to show our proof of payments such as trip.com confirmation, bank transfer, & even statement of bank deduction. We showed confirmation, bank transfer, statements as he asked and then the receptionist refused and insisted we haven’t paid. He refused all the proofs and insisted us to make another payment with them. He refused us to talk to the supervisor because he said “they will say the same thing”. Unfortunately, we didn’t get his name, so we couldn’t specify who he was. Terrible services.

A rather well located hotel just off Mitchell Street, where all the city's clubs and restaurants are. A nice room at first glance that looked clean, however upon inspection the underside of the bed had not been vacuumed and there were objects from previous occupants (hairbrush and even a fork??)...very unhygienic. For the price I'd say it's ok...

Service was excellent by the staffs, we had a faulty A/C and they immidiately moved us to another room.