The Elgin, Darjeeling - Heritage Resort & Spa

It was a great experience for us to stay in the elgin wonderful room great food very cooperative staffs specifically few staffs are took extra care just like home overall a good experience

Its a heritage property in a very nice area of Darj. However, the property is poorly maintained and it has musty smell in the rooms. Also the plumbing and maintenance is wanting in the rooms.

This would have been a 4 star review had it not been for the fact that last night they decided to paint the room next to ours in the middle of the bloody night meaning we got no sleep. This is not acceptable. It’s a heritage hotel and the rooms are very interesting and the service is impeccable. The food is good although I didn’t really need a 4 course meal. I did like the silver teapots for the tea, complete with tea cost! There are lots of interesting photos on the walls and the furniture is period.The heritage style extends to the beds, however, which had a hard and lumpy mattress.

Location was good. The food was not good. Facilities were not satisfactory. Service was average. The facilities were not like star category accommodation.

So we were 3 couples and my husband and me were with an infant. Our daughter is 8 months old. We had booked the deluxe suite so that we could get a bigger room. To begin with first of all, this property is completely run down. Literally apart from the lobby no place is maintained. The room is so rundown as soon as we entered we were all sneezing because of the dust on sofas and beds etc. and what follows is even more disgusting. My husband and me spotted 3 big rats in our room. We try not to think about it because it was extremely traumatic for us. We even had our tiny daughter. We screamed and ran out of the room and were then moved to the newer wing of the property. It was a nightmare. My husband and I decided we will never ever stay in a cheap hotel like this for the next few years. For the same price- Mayfair is 100% way better and more maintained. The kitchen is soooo dirty. The service is so slow. Please don’t stay. And if this experience is not reason enough for you to decide not to, I don’t know what is. After a lot of fighting, we were moved to the newer wing of the property that was cleaner but the linens were same, dirty and old. We were refunded for only 1 night when we stayed there for 2. And none of the consumables were waived. Which as per me was not at all adequate considering the trauma we as a family went through. Sleeping on the bed under which there were rats can be nothing short of a disaster for any hotel. BOYCOTT THIS HOTEL NOW.

Don't get fooled with the pictures shown specially the bathroom pictures,they r far away from reality n even d food is average specially for vegetarians most of all there is no view from d room as they mention in their room types u get a city view from few rooms but valley view is not at all there.