Nrs Norling Retreat

A very basic hotel with no correct information details on the site. The hotel manager is rude, and he doesn't know how to say no to the guests. He was too straightforward, and this attitude is not for the hospitality industry. Not even one local staff member was seen there. I had already paid 2400 for the executive room, thinking all the rooms have a mountain view as there is no information about room type in the site. I had put a msg requesting for the mountain view room as my partner had never seen a snow-capped mountain. Upto our disappointment, they showed us a dark and stuffy room where the view was another hotel's wall. Asked them for an upgrade, and the hotel manager told me to pay 1500, to which I asked if they could give a discount, and he abruptly said no.. it was around 8 pm that we reached and rooms were available. We upgraded for one night for their so-called premium room (mountain view) no diff in room at all.. except there was a window facing the mountain and bath tub in the bathroom with no valve. The linens were dirty. I didn't see any worth of paying 1500 extra for upgrade. I requested a refund for the 2nd day, which they refused, and trip.com gave me compensation points. The most annoying thing in all this was the hotel manager blaming expedia.com for not having the correct information on the site while I didn't even know trip.com is partnered up with expendia. He was blaming me, blaming ******* but except them. I asked if there was ac in the room for the heater, then he said.. they don't have ac in any hotels in darjeeling. I'm from Darjeeling, and he didn't look like he was from Darj, and I was asking about his hotel and not other hotels. To have this kind of hotel listed on trip.com would ruin the reputation of trip.com and not the hotel. Horrible experience.

Great stay! we stay for a night, hotel building is old but rooms are good, staffs are good, location is light far near to the circuit house, this hotel is next to the Villa Everest, direct road to the mall, you can enjoy Kanchenjunga view while walking, if you book view room you can view Kanchenjunga from you bed also. There are no lift in the building for aged people it can be challenging, no idea of food as well took food outside, it is Darjeeling so meaningless to have food inside the room. Good budgeted hotel with Kanchenjunga hotel.

The photo displayed in my room booking didn't match the reality. Executive room size 195 sq.ft. looked very congested. I stayed in another property of 200 sq. ft. in this trip of mine. It was pure cheating & the room was very stinky. Ultimately I had to pay more prize for a better room as I was trapped at the last time. This was very unfair on your part.