Alaya Heritage Resort and Spa

The hotel gave us the room we didn't book for. The reservation manager took our money for deposit but returned only half because he spent it. If we would have got the room that we booked for it would have been nice ig. The hotel location is good.

It’s was really great experience with staff specially yangchen and others are very friendly at food was also great room service was also very nice I will like to visit in the hotel again next time I will recommend to my friends to to visit in this hotel thank you so many to all members for hospitality 😊😊😊

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first View's from the hotel rooms are awesome..loved to stay in Alaya Heritage Darjeeling best place to spent our vacation .... Best place to visit with family and friends

The hotel was so beautiful and it felt really nice and satisfying there. The staff were cooperative which made it a lot easier. The view of the mountains from the hotel was amazing. The rooms were nice and clean and the food served was tasty as well. Overall a very very nice experience.

Accesbility is a challenge. Rooms are spread across 3 floors with no lift. Breakfast is also okay. Giving 3 stars only for the staff. They are very cooperative

Stayed at Alaya Heritage Resort in Darjeeling for 3 days, booked 2 rooms. Disappointing experience overall. The property's name suggests a heritage charm, but it was far from it. The resort is old and poorly maintained. With only 14 rooms spread across 3 floors, accessibility is a challenge, especially for the 3rd floor, requiring a daunting climb of 73 steps due to the absence of a lift. Rooms were subpar, with a persistent foul smell and dampness evident on the walls. Bathrooms were particularly unpleasant, featuring broken flooring, missing amenities like showers, and toiletries carelessly placed outside due to the lack of shelving. Complimentary breakfast offered limited options. Frustratingly, the coffee powder ran out on the first day, leading to a makeshift solution of raiding guest rooms for coffee pouches. While the staff was polite, they were unable to address issues promptly. I had to personally request a plumber to fix toilet sheets. This led to prolonged discussions, taking away precious vacation time. Despite booking through Goibibo, which rated the hotel with 4 stars, the reality fell far short of expectations. An upgrade to a 'family room' was done only for 1 room which has all the same issues except it had an extra single bed. Furthermore, the location alongside a busy road meant constant disturbance from traffic noise, disrupting any chance of a peaceful stay. Ultimately, the amount paid was unjustifiable for the quality of the stay. It was a regrettable experience, turning what should have been a relaxing vacation into a frustrating ordeal. Would strongly advise against booking unless absolutely necessary.