Anais Collection Hotels & Suites

Perfect place to stay. Thankyou

What a lovely hotel !You actually feel that you are in a traditional Cretan hotel. The decor is lovely from the oak carved headboard and wardrobe doors you do get the feeling that you are experiencing a little bit of Crete. Reception staff deliver outstanding customer service and nothing seems to be too much trouble !My room is spacious and spotlessly clean with fridge TV and aircon. I do not like writing negatives as my experience has been so positive but here however breakfast uninspiring and a little chaotic. The bar ran out of milk and orange juice. The toaster took ages to work and the coffee was cold. On display there were a few slices of tinned peaches and pears, cold scrambled eggs and a few slices of bread.. At 12 Euros not good value for money. I paid 9Euros 20 on my first night for a glass of wine with soda at the bar at Happy Hour? All a bit expensive! Girl behind the bar on the next day said that she had made a mistake and gave me a free Coke to make up for it. This afternoon a family arrived ; they appeared to be friends of one of the bar staff. They had 4 children who used the pool even after 6pm when the lifeguard left. I love children BUT when I return to your hotel In September 2025 I will be dismayed if families who are not paid guests are allowed to use the facilities of the hotel for free. A great little hotel let down a bit by the bar.

Low maintenance of facilities, hear neighbours on toilet, no replacement of amenities such as shampoo and shower gel, towels replaced once during 5 day stay, pool small and close to street with cars. Location good for taking bus to chania but beach nearby not best.