Regency Park Hotel

This is a hotel in desperate need of renovation, but given the value for money, it is ok. Staff are friendly and helpful, breakfast is very basic. A typical cheap African hotel. I would have expected more from the pictures and description on *******.

I arrived early February visiting the University and their international officer recommended this hotel and that most academics stay here as it is closer to the University. This place is not maintained at all, it is very mouldy with bar fridges that are only a display. Showers are not working and forget about taking a hot shower as there is only cold water it doesn't matter which side you turn the tap lever. I've been fixing the toilet seat every time I need to use it, the shower does not drain properly. When you point out any challenges you are experiencing they look at you as if you are crazy - maybe is the language barrier I don't know. The bed sheet, night-frill, was broken and they did not change it until I left. The food! Dare if you may or if you are not scared of food poisoning. It does not look appetising at all; for breakfast you get leftovers from a day before. Nothing is available as indicated in the menu; two or three items are always unavailable and prices remain the same either way. And oh, they don't speak nor understand English. Forget about customer service; I doubt if they even know the meaning of that. WiFi! Bring your own WiFi router because the hotel one's is always unavailable. There is no DSTV here, only local channels and forget about following up on what is happening in the world; you will catch-up when you get back home. There is absolutely nothing that is functioning well here; the place is not even supposed to be operating under hospitality industry as they are clueless as to what that is. And oh, watch out for the cab drivers, they regard the patrons of this hotel as ATMs, the hotel is not bothered about arranging that for you. I guess the writing is on the wall. If you can, avoid the Regency Park Hotel at all costs. It does not even deserve a star. I had to go and spend more money for a better place as they refused to refund me.