The hotel charged an unauthorized amount to my credit card 35 days after checkout, without any prior explanation. This is totally unacceptable and represents a fraud. Stay away from these scammers, completely incompetent and unprofessional staff and management.
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Majoituspaikan vastaus: Hi giovannasC8395CL, We appreciate your business. Thank you for your stay with us at Carlton Al Moaibed Hotel. We are dedicated to making your business and leisure travels exceptional. I am sorry to learn about the issues surrounding your bill. I've communicated your feedback with our hotel management to ensure that relevant departments address this issue. I sent you a private message and hope you respond soon. We know you have many options when it comes to accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels. All the best, Alice P. Case Manager IHG Hotels & Resorts Service