Asur Hotel & Aparts & Villas

Asur hotel Det var et super smukt sted stille og roligt meget søde og i mødekommen mennesker vi boet i villaen var super kun positivt at sige om stedet.kenneth fra Danmark

I had the pleasure of staying in the hotel end of September, beginning of October. Apart from a lack of traditional Turkish tea, It ticked most of my boxes for a relaxing holiday. The rooms are quite 'unique', you will probably never sleep in an octagonal room again! Spotlessly clean with daily towel changes. Comfy beds with the traditional Turkish thick cotton sleeping cover. Free air-conditioning and room safe. Small fridge which stayed on when you weren't in the room. Large hairdryer and complimentary toiletries and tea /coffee making facilities. Breakfast choice was fab with hot and cold options as well as omelette or pancake cooked to oder. Spent most of my time in the lush gardens relaxing in the hammocks and swing chairs or sat on the jetty watching the world drift by on the river. The hotel manager Mirna was so kind and lovely to chat with. She showed genuine interest in her guests and all the hotel staff were really sweet and happy to help you. If you book any boat trips, they will pick you up from the hotel jetty on their way past. I recommend a visit to the Kingfisher restaurant for delicious Mediterranean food, reception will book for you and you will be collected by boat. I also recommend a visit to Peliod spa for a scrub and massage on the first day of your holiday. Probably the best mini massage of ever had at a hamam, i can now move my neck without it 'crackling' (only £20) and they do complimentary pick up and return..

This hotel is run by a woman called Mina who has the worst customer service I have ever experienced. We decided to pay our bill daily and settled in full however we have been accused of not paying it - even though we showed receipts in the end to prove it. We have just left the hotel and our goodbye and thank you was a call to our apartment reception to say we owe money, even though this has been discussed already. The poor staff that work there are lovely but very obviously are scared of Mina. She doesn’t even trust her own staff to take payments and we had to wait ages for them to call her for her to then turn up to take the payment. We spent a lot of money at this Hotel and I feel quite disgusted at the treatment of her customers and also what I can see of her staff. It’s a shame. This hotel ‘could’ be a real gem but needs a lot of updating. It’s a perfect location and visually is lovely but when you look closer it needs a lot of work. I personally do not recommend this place and that it’s mostly because of Mina. The other staff we met were lovely but I feel sorry for them as they didn’t appear relaxed in her presence. Mina is clearly all about making money and not about giving a good service or giving back to the hotel and her staff. Dalyan is gorgeous so do go but there are lots of places to stay so avoid this one!!