Vieraskäyttäjä
14. elokuuta 2023
When I arrived to my room on Thursday night the room was not ready. Beds weren’t made trash as on the counters and cabinets were open. When I called customer service for assistance, they told me the look for the sheets for the bed in the closet as if I was the one to make the bed. They moved my room for the night and told me my original room will be ready by 8AM. I checked out the new room by 9:30 the next morning and moved my stuff back to the original room, just for it to still be dirty. I called customer service again to tell them what was going on. This was the day of my graduation. When I got back from my dinner to change for my outing, my stuff was MISSING from my room. No where to be found. So I had to call customer service AGAIN! This luggage had my graduation party outfit in it that I obviously couldn’t wear because the luggage was gone. The next day, I was told that housekeeping put it in storage and I wasn’t able to get it get my belongings until about 10:30AM Saturday morning. Not to mention at that TV wasn’t working during my stay. With this experience and lack of urgency, I honestly don’t plan on ever staying here again!
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