Crystal Boutique Hotel by Thg

For that price it could be good, but there were a lot of ants . They even decided to live in my laptop. Room is ok, but furniture is old

So not book this hotel Spend extra money for better accomodations. There is no breakfast unless you want Pho or salads or stir fry and French fries . My pillowcases were dirty. no soap you must use the shower gel. Huge water leakage in bathroom. Toilets smell. Not sure if they know how to do laundry. I was disappointed

Se rien en tu cara. Llegamos y nos dicen sin aviso previo que no tenemos habitación, porque estan de reformas. Nos intentan dar una habitacion en otro hotel de peor calidad, peor ubicacion y sin piscina... Cuando le preguntamos por las caracteristicas de este segundo hotel se hacen como que no saben hablar ingles y no nos responden. Cuando ven que nos vamos, nos intentan ofrecer un descuento por el otro hotel, denigrante. NO RESERVEIS AQUI, NINGUNA SEGURIDAD EN LAS RESERVAS Y LES DA ABSOLUTAMENTE IGUAL QUE TE QUEDES EN LA CALLE.

Terrible. Hicimos una reserva en el hotel y al llegar nos dijeron que nuestro cuarto estaba de reformas y como solución nos dieron ir a otro hotel suyo, en peor localización, peor estado, sin piscina y de 2 estrellas por el mismo precio. Pedimos que nos dieran otro cuarto en el mismo hotel, pero se negaron. Cuando les hicimos preguntas sobre el otros hotel hicieron como que no entendían inglés cuando, segundos antes no había tenido problema en decirnos que nos teníamos que ir. Terrible experiencia, no recomendaría a nadie reservar en este sitio.

Stayed at the Crystal Hotel during our visit to Da Nang. Check in staff was ok. No issues checking in. The room was "oldish" with a bit of damp carpet smell but was clean. They tried to accommodate us for breakfast for vegetarian meal. The breakfast area needs lots of attention. They were helpful arranged same day laundry.

Booked a room and they tried to charge us more. Got dirty looks when we said something about it. We wanted to book a taxi and they didn’t bother to help us. We sat in the lobby because the electricity went out and they told us we couldn’t sit there and needed to go to our room without explaination why. Keep in mind we weren’t the only ones sitting there but there were many guests. Still they only told us to leave. Housekeeper left our window open. We came back to a flooded room due to the heavy rainfall, that’s why we kept it closed. We went out for the day and came back around 5:00pm. They suddenly told us to leave because they had problems due to the storm, which we understood. They refused to give us a refund. After a bit of a struggle they booked another hotel for us and said they would pay for it, but when we got to the new hotel they didn’t hear anything about it. Bad custumer service. We didn’t feel welcome at all. Really shady overall feel. First hotel in Vietnam that felt unsafe to keep our luggage unlocked. Would definitely not recommend booking here.