Majoituspaikan vastaus: 尊敬的YAMA****A KAZUKO客人,感謝您選擇Royal Lotus Hotel Danang並分享您的寶貴意見。我們很高興您喜歡寬敞的房間和豐富的早餐,能在陽台上看到春節的煙花更是為您的入住增添了特別的回憶。酒店靠近海灘,能夠享受每天早晨的海灘散步,也為您的旅程帶來了愉快的體驗。我們期待未來有機會再次為您提供難忘的住宿體驗。衷心感謝您的支持!此致Royal Lotus Hotel Danang
\Ken/
Deluxe Room - Sea View Or City View
Majoittunut 11. 2024
Liikematkustajat
1 arvostelu
3.7/5
Lähetetty 20.12.2024
They have upgraded since the above floor was on construction.
Käännä
Majoituspaikan vastaus: Dear Ken,Thank you very much for sharing your experience at Royal Lotus Hotel Danang.We are pleased to hear that you appreciated the upgrade during your stay. Providing comfort and convenience to our guests is always our priority, especially during times of improvement like construction.We hope to welcome you back soon for an even better experience in the future.Best regards,Royal Lotus Hotel Danang
Vieraskäyttäjä
Deluxe Room - Sea View Or City View
Majoittunut 10. 2024
Yksin matkustavat
15 arvostelu
3.7/5
Lähetetty 18.11.2024
酒店比較舊了,房間設施也一般,性價比還可以,其他都一般。
Käännä
Majoituspaikan vastaus: 尊敬的貴賓,感謝您選擇入住Royal Lotus Hotel Danang,並抽出時間分享您的寶貴意見。很遺憾聽到您對房間設施和酒店整體體驗感到一般。我們會認真考慮您的反饋,不斷改進設施和服務,努力為每一位客人提供更好的入住體驗。希望未來有機會再次為您服務,為您帶來更加滿意的體驗。誠摯問候Royal Lotus Hotel Danang
WEICHENG
Suite - Sea View Or City View
Majoittunut 7. 2024
Matkusta ystävien kanssa
2 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 1.11.2024
早餐很普通,房間很大,價格很便宜
Käännä
Majoituspaikan vastaus: 尊敬的 WEICHEN,感謝您分享寶貴的反饋!我們很高興得知您對房間的空間和價格感到滿意。關於早餐的意見,我們會認真考慮並努力改進,以期在您下次入住時提供更好的體驗。期待未來有機會再次歡迎您!誠摯問候,Royal Lotus Hotel Danang
Vieraskäyttäjä
Premium-huone - kaupunkinäköala
Majoittunut 6. 2024
Yksin matkustavat
24 arvostelu
2.7/5
Lähetetty 29.9.2024
一般般 房間太小
Käännä
Majoituspaikan vastaus: 親愛的客人,感謝您抽出時間分享您的反饋。我們很遺憾得知您對房間的大小感到不滿意。您的意見對我們非常重要,我們會認真考慮並努力改進我們的服務和設施,以確保未來的客人有更好的體驗。如果您在下次入住期間有任何特別的需求或建議,請隨時與我們聯繫。我們期待再次有機會為您服務。衷心感謝!Royal Lotus Hotel Danang
Vieraskäyttäjä
Majoittunut 8. 2024
Perhe
1 arvostelu
4.5/5
Mahtava
Lähetetty 26.9.2024
깨끗하고 직원들 친절함
Käännä
Majoituspaikan vastaus: 고객님, 소중한 의견을 남겨주셔서 감사합니다. 저희 호텔의 청결함과 직원들의 친절함에 만족하셨다니 기쁩니다. 다음번에도 다시 모실 수 있기를 바라겠습니다.감사합니다!Royal Lotus Hotel Danang
상미
Superior-huone - Kaupunkinäkymä
Majoittunut 5. 2024
Muu
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 25.9.2024
직원이 너무친절하고 호텔도 깨끗해요
Käännä
Majoituspaikan vastaus: 상미 고객님,따뜻한 말씀에 감사드립니다. 저희 호텔의 청결함과 직원들의 친절함에 만족하셨다니 매우 기쁩니다. 앞으로도 더욱 편안한 서비스를 제공할 수 있도록 노력하겠습니다. 곧 다시 뵙기를 바랍니다.감사합니다!Royal Lotus Hotel Danang
Trang7490
Superior-huone - Kaupunkinäkymä
Majoittunut 6. 2024
Matkusta ystävien kanssa
6 arvostelu
3.5/5
Lähetetty 20.7.2024
Ổn okie tiện đi laik
Käännä
Majoituspaikan vastaus: Kính gửi chị Trang,Cảm ơn chị rất nhiều vì đã chia sẻ ý kiến của mình. Chúng tôi rất vui khi biết rằng chị cảm thấy khách sạn của chúng tôi tiện lợi và phù hợp với nhu cầu của mình.Chúng tôi mong được đón tiếp chị lần sau và hy vọng sẽ mang đến cho chị một trải nghiệm tốt hơn nữa.Trân trọng,Royal Lotus Hotel Danang.
shuai
Premium-huone - kaupunkinäköala
Majoittunut 6. 2024
Matkusta ystävien kanssa
10 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 19.7.2024
Simple and location was good. Breakfast was average. We paid $105 a night
Käännä
Majoituspaikan vastaus: Hi Shuai,Thank you for your feedback. We're glad you liked the location and found the hotel simple and convenient. We appreciate your comments on the breakfast and will work on improving it. We hope to welcome you back in the future!Best regards,Royal Lotus Hotel Danang
Елена
Premium-huone - kaupunkinäköala
Majoittunut 5. 2024
Perhe
3 arvostelu
3.5/5
Lähetetty 28.6.2024
В номере мебель уже обшарпанная. Сдвинули нам кровати, я тумбочку пододвинула ближе к кровати. На полу мусор и волосы. Была уборка, как мусор лежал так и остался. У плинтуса. Еда на 4-ку.Я на свой день рождения всегда путешествую. Всегда от отеля был комплимент. Фрукты, торт. Здесь ничего. В целом отель для меня на 3-..Сюда однозначно не вернусь и советовать не буду. За такую цену есть отели в Дананге, намного лучше.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to provide feedback on your recent stay at Royal Lotus Hotel Danang. We sincerely apologize for the shortcomings you experienced during your visit.We deeply regret the issues with the room cleanliness and the condition of the furniture. Please be assured that your comments have been shared with our housekeeping team to address these concerns immediately. Cleanliness is of utmost importance to us, and we will take all necessary measures to enhance our standards.We are also sorry to learn that you did not receive any special recognition on your birthday. It is our standard practice to provide complimentary amenities for such occasions, and we apologize for this oversight.Regarding the quality of our food, we appreciate your feedback and will strive to improve our culinary offerings to better meet the expectations of our guests.We value your comments and will use them to improve our services. We hope you will consider giving us another opportunity to provide you with a superior experience in the future.Yours sincerely,Royal Lotus Hotel Danang
Vieraskäyttäjä
Superior-huone - Kaupunkinäkymä
Majoittunut 3. 2024
Yksin matkustavat
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 26.5.2024
만족합니다
Käännä
Majoituspaikan vastaus: Dear Valued Guests,Thank you for your kind feedback!We are delighted to hear that you are satisfied with your stay at Royal Lotus Hotel Danang. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.If there is anything more we can do for you in the future, please do not hesitate to let us know. We look forward to welcoming you back again.Best regards,
Vieraskäyttäjä
Premium-huone - kaupunkinäköala
Majoittunut 3. 2024
Pariskunnat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.4.2024
We only stayed 2 nights unfortunately in this lovely hotel. It was a last minute booking as the hotel we had booked wasn’t up to scratch. They upgraded us and were so pleasant. The room was magnificent and the amenities fantastic. Would recommend the Royal Lotus to everyone. 😁
Käännä
Majoituspaikan vastaus: Dear Valued Guests,Thank you for your lovely review!We are thrilled to hear that you enjoyed your brief stay with us at Royal Lotus Hotel Danang. It's fantastic to know that we were able to accommodate you last minute and provide you with an upgraded room and excellent service. Your recommendation means a lot to us.Should your travels bring you back to Danang in the future, we would be honored to welcome you again for a longer stay. Please don't hesitate to reach out if there's anything we can assist you with.Thank you once again for your kind words and recommendation.Best regards,
Vieraskäyttäjä
Superior-huone - Kaupunkinäkymä
Majoittunut 2. 2024
Matkusta ystävien kanssa
22 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 19.3.2024
Check in is 2pm, not 10am as stated on the trip.com itinerary. Why did they ask to see my reservation after I gave them my passport? Is there no database linking that information?
It seems that my room was not renovated in 2023 as claimed on trip.com...it felt more like a 2016 room. Whilst the room was clean, the shower pressure was lacking and temperature was difficult to get right. There was a drainage smell coming from the drain.
Breakfast was ok but not like the photos 😏 The dining room chair cushions could do with a clean.
The gym is good and the pool looks great although I didn't swim.
The staff were helpful and friendly.
Käännä
6/8
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us regarding your recent stay at Royal Lotus Hotel Danang.We apologize for any inconvenience you experienced during your check-in process and for the discrepancies between the stated check-in time on your Trip.com itinerary and our actual check-in time. We will investigate this matter further to ensure that such discrepancies are addressed and corrected.Regarding your room, we apologize if it did not meet your expectations. While we strive to maintain high standards of cleanliness and comfort, we acknowledge that there may have been some areas that fell short of this. We will address the issues you mentioned regarding the shower pressure, temperature control, drainage smell, and room renovation to ensure that they are promptly resolved.We appreciate your feedback regarding breakfast and the cleanliness of the dining room chairs. Your comments will be shared with our team for improvement.We are glad to hear that you found our gym facilities to be good and that our staff were helpful and friendly during your stay.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,
Vieraskäyttäjä
Superior-huone - Kaupunkinäkymä
Majoittunut 12. 2023
Yksin matkustavat
36 arvostelu
5.0/5
Ylivertainen
Lähetetty 2.2.2024
性價比很高,離海邊很近
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your feedback on your recent stay at Royal Lotus Hotel Danang.We're glad you found our hotel to offer good value for money and to be conveniently close to the beach. We aim to provide affordable and accessible accommodations, and we're pleased this was reflected in your stay.We look forward to welcoming you back.Best regards,