M Hotel Danang arvostelua

Majoituspaikan vastaus: Kính gửi Khách Hàng,Cảm ơn Anh/Chị đã dành thời gian chia sẻ cảm nhận về kỳ nghỉ tại M Hotel Da Nang.Chúng tôi rất vui khi biết rằng Anh/Chị hài lòng với view phòng đẹp và sự nhiệt tình, dễ thương của đội ngũ nhân viên. Chúng tôi cũng ghi nhận ý kiến của Anh/Chị về diện tích phòng và sẽ xem xét để cải thiện hơn nữa trong tương lai.Hy vọng sẽ được đón tiếp Anh/Chị quay trở lại trong những chuyến đi sắp tới đến Đà Nẵng.Trân trọng,M Hotel Da Nang

Majoituspaikan vastaus: Dear Mr/Ms. MYUNGOK,Thank you for choosing M Hotel Da Nang and for sharing your honest feedback.We are pleased to hear that you were satisfied with many aspects of your stay. However, we understand your concerns regarding the pool area being busy relative to its size. Your comfort is very important to us, and we are actively exploring ways to manage and improve the pool experience for all our guests.We truly appreciate your understanding and kind words about the rest of your stay. It was our pleasure to have you with us, and we hope to welcome you back soon for an even better experience.Kind regards, M Hotel Da Nang

Majoituspaikan vastaus: Dear Value Guest,Thank you for sharing your experience with us.We’re pleased to hear that you appreciated our convenient location—just a short drive from the airport—and our proximity to many attractions and restaurants. We're also glad you enjoyed the variety offered at breakfast, especially the fresh fruits.We’re sorry to hear that your schedule didn’t allow time to enjoy our afternoon tea, and we hope you’ll have the opportunity to experience it during your next visit.We look forward to welcoming you back to M Hotel Da Nang in the future.Warm regards,M Hotel Da Nang

Majoituspaikan vastaus: Dear Mr/Ms. IeesunThat's absolutely fantastic to hear! We are so glad you enjoyed our convenient location near My Khe Beach and appreciated the beautiful, clean facilities at M Hotel Da Nang.Your kind words are truly encouraging, and we're already looking forward to welcoming you back for another wonderful stay!Warm regards,M Hotel Da Nang

Majoituspaikan vastaus: Dear Mr/Ms.노조미2024,Thank you for your lovely comment. We’re delighted to hear that you found our infinity pool to be a work of art – it’s one of our favorite features too!We hope to welcome you back to M Hotel Da Nang in the near future for another memorable stay.Warm regards,M Hotel Da Nang

Majoituspaikan vastaus: Dear Mr/Ms. Juebannanren,Thank you for your detailed and thoughtful feedback.We are delighted to hear that you enjoyed the design-oriented facilities of the hotel and the unique experience offered by our infinity pool and DJ station on the top floor. We’re thrilled that the ambiance, especially at night with the sea view and lighting, left such a strong impression on you. It’s also wonderful to know you appreciated the cleverly designed guest rooms, with panoramic views of both the sea and the tranquil garden, as well as the eco-friendly features like the exposed concrete facade and vertical greening.We’re pleased that you found the cleanliness and attention to detail in the room, especially the bedding, bathroom, and air-conditioning outlets, to your satisfaction. We’re also happy that the service team made such a positive impact, from providing local recommendations to ensuring comfort on the beach. It’s fantastic to hear you enjoyed the convenient location with easy access to Damai Beach and the sunset views.We truly appreciate your feedback regarding the children’s entertainment facilities. While we currently offer sand digging tool kits as an alternative, we will certainly take your suggestion into consideration as we continue to improve our offerings for families.Thank you again for your kind words and for recommending us to your friends. We look forward to welcoming you back in the future.Warm regards,M Hotel Da Nang

Majoituspaikan vastaus: Dear Mr/Ms Anonymous,Thank you for your positive feedback!We are delighted to hear that you found our hotel new and well-designed and that you appreciated the helpfulness and attention to detail of our staff. It's also great to know you enjoyed our well-kept facilities and recommend a swim in our rooftop pool to take in the view. We appreciate your feedback on the breakfast selection.We are glad you had an overall good experience and hope to welcome you back to M Hotel Da Nang again in the future.Warm regards,M Hotel Da Nang

Majoituspaikan vastaus: Dear value Guest,Thank you for your detailed and valuable feedback!We are delighted to hear you found our hotel very fancy and modern and that you consider our rooftop pool the best in the city. We're also glad you experienced perfect service and enjoyed our breakfast. It's great to know you appreciated our convenient location near bars, bike rentals, and just 50 meters from the beach, as well as our bike parking.We truly appreciate you highlighting the potential noise issue on the lower floors due to the busy street and for sharing your positive experience with the room change to the 15th floor. This is valuable information for us and for future guests. We are always happy to assist with room changes when possible to ensure our guests have a comfortable stay.Thank you again for your comprehensive review. We hope to have the pleasure of welcoming you back to M Hotel Da Nang for another fantastic stay on a higher floor!Warm regards,M Hotel Da Nang

Majoituspaikan vastaus: Dear Value Guest,We’re so pleased to hear that you’re enjoying our convenient location in front of Mikevichi and that our three elevators and swimming pool have added to your positive experience. Your satisfaction means the world to us!Thank you for choosing to stay with us—we hope you continue to have a wonderful time.Warm regards, M Hotel Da Nang

Majoituspaikan vastaus: Dear 서초미인,We're delighted to hear that you're enjoying your time with us! Your happiness is our priority, and we hope the rest of your stay continues to be wonderful.Thank you for choosing to stay with us. We look forward to your next visit!Warm regards, M Hotel Da Nang

Majoituspaikan vastaus: Dear Value Guest, Thank you for staying with us for 3 nights and 4 days. We sincerely regret that your experience was affected by an issue during the final room cleaning service. We understand that this was not a minor inconvenience and that it left a negative impression at the end of your stay.We are relieved that the circumstances did not lead to additional complications, but we deeply regret that you had to experience this at all. Please accept our apologies for the oversight. Your feedback is invaluable to us, and we will ensure it is addressed to improve our service.We appreciate your time in sharing this with us and hope we have the opportunity to welcome you back for a much better experience in the future.Warm regards, M Hotel Da Nang

Majoituspaikan vastaus: Dear Mr/Ms. Daniel64,Thank you for your detailed feedback on your recent stay. We appreciate you highlighting the convenient location, cleanliness of the hotel and rooms, excellent facilities, stunning pool view, delicious room service food, tasty and varied breakfast, reliable internet, and enjoyable spa experience.However, we are very concerned to learn about your experience with a visibly ill staff member during your massage and that you subsequently believe you contracted a cold as a result. Please accept our sincerest apologies for this. The health and well-being of our guests are of utmost importance, and this situation is not in line with the standards we uphold.We are taking this matter extremely seriously and will be reviewing our staff health protocols immediately to ensure that any team member who is unwell does not interact with guests in a way that could compromise their health. This will include reinforcing guidelines on when staff should not be working and ensuring appropriate measures are in place.We understand your disappointment and the reason for the 2-star rating in service. We truly regret that this incident overshadowed the otherwise positive aspects of your stay.We value your feedback as it brings important issues to our attention. We hope that you are both feeling better soon. We would appreciate the opportunity to regain your trust in our service and would be grateful if you would consider staying with us again in the future, so we can demonstrate the improvements we are committed to making in this area.Warm regards, M Hotel Da Nang