Grand Sunrise Palace Hoian

We had a wonderful stay at Grand Sunrise Palace Hoi An. The hotel is beautiful, clean, and very comfortable. The room was spacious, and the facilities were well maintained. The staff were friendly, professional, and always willing to help, making us feel welcomed throughout our stay. A special thank you to Ms. Effa for assisting us with the check-in process. She was warm, patient, and efficient, making our arrival smooth and hassle-free. Her excellent service left a great first impression and made us feel truly valued as guests. Overall, we had a fantastic experience and would definitely recommend Grand Sunrise Palace Hoi An to anyone visiting Hoi An. We look forward to staying here again in the future!

Had an enjoyable stay here amidst the hotel's 3rd anniversary celebration. Upon check-in, I was provided good service by a helpful Brian. He deserves praise for fulfilling my needs and really made my day. Kudos to Brian!

We enjoyed our stay in Grand Sunrise Palace Hoi An! The staffs here are very friendly and welcoming! Our room was very comfortable and quite spacious as well. Convenient location from Old Town via Grab/taxi. We also booked a private car to Ba Na Hill from the hotel, and our driver Koi is very friendly and polite. He holds conversation well and he helped recommended food and attractions in Hoi An and Da Nang. Gigi - a very friendly staff, she helped us to book an e-hailing car from the hotel to the Old Town during the busy hours.

All staff are nice and caring, thanks for Tiffany to welcome us. The breakfast and afternoon tea are complimentary and Buffet style. Massage and facial are good and reasonable price. I will come back if I come hoi an again!

The room was spacious with the bathtub inside... Ms. Ame was very very courteous and friendly... She helped us to stay in the hotel comfortably, and has good communication skills...

We had a wonderful stay here, Kathy and Ame are very friendly and helpful. Will come back again.

The hotel was excellent and the staff are friendly. They assisted us in everything and good recommendation for first timer for hoi an overnight stay. Thank you for wonderful experience- Ms.Tiffany, Grand Sunrise Palace Hoian.

The location is quite near the old town. Great service and professionalism shown by all staff. Room is big but the cleanliness is a bit of an issue. I booked an airport transfer from the hotel trusting them to offer a ride using the hotel's own transport but instead they ordered a dirty 3rd party small car for me.

Everything is great especially the service from Bella. She is super friendly and helpful who made us feel at home!