Hotel Kapac Inn-San Blas

We booked this hotel months in advance as part of a family trip to Cusco. At first, everything seemed fine. But when we returned after our Machu Picchu tour, things really fell apart. They downgraded one of our rooms without telling us—a matrimonial room we’d reserved became a small, awkward setup with two mismatched beds. When we asked about it, they simply said there was no availability. No apology, no solution. It’s hard to believe they didn’t know in advance, which makes me think this wasn’t bad luck, it was bad planning. Worse, the hotel didn’t have enough heaters or blankets. In Cusco’s cold nights, that’s not a small thing. We were told some heaters were broken, and there weren’t enough extra blankets to help. And through all this, one staff member named Anthony made it feel like it was our problem, not theirs. Everyone else tried to be helpful, but Anthony’s attitude stood out in the worst way—dismissive, unwilling to take responsibility, and just plain rude. If you’re considering this hotel, I’d say be careful. The place itself isn’t terrible, but service like this—especially when it’s cold, late at night, and you’re traveling with family—can really ruin the experience. Watch out for last-minute room changes and definitely watch out for Anthony.

In December 2023 my family - wife and kids stayed at this lovely hotel for a week. We had a wonderful time, and the hotel was clean, central and comfortable. The staff were always super helpful. If we get a change to go to Cusco again, we will stay there again.

Amazing stay Very nice hotel, with friendly staff. Breakfast maybe best choice so far in our teavel in Peru. Very amazing walking street to Catedral. Rooms clean and have hot showers. Definitely we back

Just kinda droll. Fantastic front desk person and very helpful, but the hotel itself, I guess you get what you pay for

Clean rooms, amazing service, Ruth and Erika are super hosts, very attentive and always greets with a smile. The breakfast is good and the kitchen staff are great aswell. Koyller hotel deserves 5 stars on their door. Thank you for making my first experience in Perú so wonderful.

This hotel has been a wonderful stay. The service is very fast and responsive. Having no Spanish the front desk attendants were accommodating with English. The rooms are very clean as well as the lobby and public spaces. This is a very nice hotel for the price. I would stay here if I go to Cusco again.