Majoituspaikan vastaus: Dear Roger, we are thrilled to hear that you found our hotel to be the best value around. Your positive feedback is truly appreciated. We strive to provide exceptional service and a great experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best regardsRosario CervantesHotel ManagerTierra Viva Hotels
Roger
Majoittunut 3. 2025
Liikematkustajat
5.0/5
Ylivertainen
Lähetetty 6.4.2025
Friendly and very helpful staff.
Käännä
Majoituspaikan vastaus: Dear Roger, we are delighted to hear that you found our staff friendly and very helpful during your stay at Tierra Viva Cusco Saphi. Your feedback is greatly appreciated, and we are thrilled that our team made your experience memorable. We strive to provide exceptional service to all our guests, and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your visit. Warm regards.Rosario Cervantes Hotel ManagerTierra Viva Hotels
Andressa
Majoittunut 4. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 16.5.2024
Excelente. Voltarei a reservar com certeza!
Estadia incrível! Atendimento impecável e muito gentil. Eu viajei sozinha e me senti segura, acolhida e bem direcionada o tempo todo, além das acomodações serem excelentes! Fiquei em dois quartos diferentes, e do simples ao mais robusto com banheira são extremamente confortáveis, limpos e para quem anda o dia inteiro nos passeios e volta no frio, vale ressaltar os chás de muña e coca sempre presentes na recepção e o excelente chuveiro.
Käännä
Anna d
Majoittunut 1. 2025
Perhe
5.0/5
Ylivertainen
Lähetetty 22.2.2025
Ideal location: a short walk up the street from the historic centre, but not close enough to be affected by traffic and noise. The rooms are laid out around pleasant central patios. They are spacious, warm and comfortable. We loved the superior suite, with its own balcony with outdoor seating, a separate sitting area, bathroom with tub and separate rain shower stall, and heated floor tiles. The breakfast buffet is ample and varied, with fresh fruit and juice, and eggs cooked to order daily. Coca and muña tea are available throughout the day. Our stay was split before and after a trip to Machu Picchu. We first arrived very early in the morning and although check-in is at 12, we were speedily accommodated and shown to our room with no extra charge. Upon our return, we were offered the superior suite at the regular room rate. The staff were extremely helpful and accommodating. At check-in they gave us a map of Cusco and detailed information about places of interest. At first check-out we were told to simply leave our luggage in the room and found it in our new room when we returned. The hotel was mentioned in a New York Times travel article ("gorgeous") but that one word does not do it justice! I would plan to stay here again and also at the other Tierra Viva poperties!
Käännä
Majoituspaikan vastaus: Dear Mariana, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It's great to know that our breakfast offerings and the attentive service from our staff enhanced your stay. We strive to make each guest feel at home, and your positive feedback about our early check-in and luggage handling further inspires us. We truly appreciate your kind words and hope to welcome you back to Tierra Viva Cusco Saphi in the future, as well as to our other properties. Safe travels and see you soon! Rosario Cervantes Hotel Manager Tierra Viva Hotels
Brent
Majoittunut 11. 2024
Matkusta ystävien kanssa
5.0/5
Ylivertainen
Lähetetty 16.12.2024
Everything was good. Can’t complain.
Käännä
Majoituspaikan vastaus: Dear Brent, thank for your excellente rating, we hope to have the opportunity to serve you again in Tierra Viva.Best regards,Rosario CervantesHotel ManagerTierra Viva Hotels
M2835QQjusting
Majoittunut 12. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 9.1.2025
Complimentary coca tea and muna tea in the lobby at all times (we desperately needed both), porters to help with bags up and down stairs (also needed with the altitude). The staff wqs great and the room itself was nice. The only drawbacks were no air conditioning and no mini fridge in the room. Overall, good hotel and the staff took it from good to great.
Käännä
Majoituspaikan vastaus: Dear Justin G, Thank you for your wonderful feedback! We are delighted to hear that our complimentary coca and muna tea provided comfort during your stay and that our staff was able to assist you effectively, especially considering the altitude. It's great to know that you enjoyed your room and recognized the hard work of our team in making your experience memorable. We appreciate your suggestiones as they help us to improve our services. Your review means a lot to us! We hope to welcome you back for another pleasant stay at Tierra Viva Cusco Saphi. Best Regards, Rosario Cervantes Hotel Manager Tierra Viva Hotels
Carole
Majoittunut 9. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 8.10.2024
Très bien situé, le personnel était attentionné.
Käännä
Majoituspaikan vastaus: Dear CaroleThank you so much for your comment about our hotels in Tierra Viva Cusco Saphi.At Tierra Viva we have hotels in Lima, Arequipa, Cusco, Sacred Valley, Machu Picchu, Puno, Piura and Trujillo and in all of them you will find the same quality of excellent service that characterizes Tierra Viva.Once again thank you and we hope to have you again with us in the near future.Very best,Rosario CervantesHotel ManagerTierra Viva Hotels
DIOGO
Majoittunut 10. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 12.11.2023
PERFEITO!
Hotel perfeito! Bem localizado, limpo, bom café da manhã, quarto bom, boa cama, etc… mas o principal são os funcionários… todos muito simpáticos e prestativos, sempre prontos para ajudar a qualquer problema e sempre com um sorriso largo no rosto…
Käännä
Andrew
Majoittunut 3. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 18.4.2024
Great Value
Amazing value. Very clean rooms, central location short walk from plaza, friendly/accomodating staff, excellent breakfast.
Käännä
Majoituspaikan vastaus: Dear Andrew,Many thanks for qualifying us as "amazing value" and for sharing your experience at our hotel with other travelers.We hope to see you again very soon at any Tierra Viva Hotel.Best regards,Rosario CervantesHotel ManagerTierra Viva Hotels