Martha Alicia
22. maaliskuuta 2025
The rooms are spacious, comfortable and clean. Everything is quite new, a bit tacky but not overwhelming.
The problem is the staff, they can’t seem to make an extra effort to make you comfortable or solve a situation. Even with the simplest things. They offer early check in, with a cost, but because there was a large group asking for it they decided to cancel it for everyone.
We were going to a wedding and instead of facilitating our stay we had to change clothes in a restroom at the wedding venue, stash our luggage in the car and check in the hotel at 11pm. They could have had larger profits but could not make an effort to accommodate us.
At breakfast the waiter was very polite but unable to make a simple request to serve the whipped cream on the side instead of on top of the bread.
Overall our stay was nice but it could have been great. Lots of people go to Cuernavaca for weddings. I hope their service and flexibility improves.
Käännä