Hotel Carvallo

Lovely boutique hotel located in historic old town Cuenca. Safe and convenient. You can stay here and walk local historic streets and see the local churches and check out local restaurants. Room was clean and neat. Service was great!

Nice house but NO HOT WATTER

I stayed at Hotel Carvallo from January 11th to 12th. My family had been staying there for two nights already, and everything was going well until it came time to settle the bill. The hotel needed to refund us for a night we hadn't used. When the receptionist calculated the refund, he mentioned that he had received instructions to deduct the commission charged by the hotel for managing the credit card payment. This seemed odd to me, as these costs are typically borne by the hotel, especially considering that we had also made a cash payment deposit. Later, he indicated that the amount they were going to deduct corresponded to the commission for the total credit card payment, not just for one of the eight nights we had reserved. I requested to speak with the person in charge. This is when the hotel manager, Mr. Luis Meneses, attended to me—a completely rude and discourteous individual who aggressively tried to impose his viewpoint. When I explained that they shouldn't charge us the commission for the entire payment but only for the night they were refunding, he eventually understood. He simply wrote down the refund amount on a piece of paper, turned around in silence, and walked away. There were no apologies, especially to my elderly parents who were horrified by how the gentleman spoke to me. I understand that billing mistakes can happen, but I believe that the attitude of individuals dealing with customers should always be courteous and polite. This incident, coupled with Mr. Meneses' behavior, left a negative impression on our overall experience at Hotel Carvallo. I hope that the management takes this feedback constructively to improve customer service in the future.

Charmantes Hotel direkt in Laufnähe der Kathedrale mit sehr gutem Frühstück und sehr aufmerksamem Team. Das Zimmer war super und der Wasserdruck zum ersten Mal in Ecuador einwandfrei. Ja, die Zimmer liegen zum Innenhof und sind dadurch etwas dunkel aber man verbringt ohnehin kaum Zeit im Zimmer. Cuenca ist viel zu schön dafür.

Nice to go to a small hotel and feel the friendly Atmosphere The property is well kept and retains it old world feel in every respect

Deuxième séjour à l hôtel Carvallo installé dans une grande demeure très soignée. Large patio très agréable, les chambres sont grandes et confortables .Le personnel est très attentionné. Vous pouvez même goûter des spécialités..du Guatemala d'or est originaire l excellente cuisinière. On peut se déplacer à pied sans problèmes pour visiter les principaux centres d intérêt de cette très agréable ville de Cuenca : musée des cultures indigènes, fabrique de chapeaux mythiques, vielles maisons coloniales, parcs ,églises etc...Excellent rapport qualité prix . Je recommande