Vieraskäyttäjä
23. lokakuuta 2024
I have just come back from a weekend break for my partner’s birthday, we’ve stayed at your hotel a few times in the past, and the food and service has always been good. There were a few problems this time however. We arrived for lunch and I asked for the piccalilli in the cheese sandwich to be changed for salad or something and was told abruptly that the sandwiches couldn’t be changed, so I had a plain cheese sandwich. The “triple cooked chips” in the restaurant were anaemic and soft, both nights. The steak was chewy. In the morning, I had a vegetarian breakfast, which included of an overcooked sausage, and small piece of tomato. The “butter” on the table was actually margarine, and I was told it was butter when I questioned it. They also ran out of croissants. The second morning I just asked for mushrooms, tomatoes and scrambled egg, but the tomatoes were missing. On my partner’s birthday dinner, she had the cod, which had a big hair running though it which put her completely off any food so she had no main course. The tomato starter was missing the olive tapenade on the second day (as a vegetarian I had the same starter both days, there was only one I could have, despite there being three on the menu on the website) I had the souffle both nights too, which was uninspiring. So all in all very disappointing, especially as it was a special occasion, and it ruined the stay really. The standard of food and service was no where near what we’ve been used to. Having spent over £1600 for two nights I feel that we didn’t get anywhere near what we could have expected for the price, and we certainly won’t be back . I sent a complaint in, and have had no response in 3 weeks.
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