Holiday Inn Chicago NW Crystal LK Conv Ctr

Attended the Tom Hess live guitar training event. The hotel was wonderful. Convenient, professional and friendly staff, plenty of local stores and restaurants nearby. The room was very nice, spacious and kept clean. All of my requests were accommodated. Can’t wait for next year.

Top notch service with a smile! Very pleasant stay. Warm reception, extremely clean room, tremendous amenities, and a wait staff that won't let you down.

We were staying 4 nights because of attending an event at the hotel. The first obvious disappointment was the view from our room window, or serious lack of view - a wall!! The room itself was fine, the bathroom in particular was nicely updated, the rest of the room mostly. We eventually found the TV remote on the floor in the corner of the room? What does this say about the level of cleaning, we did find someones shoes under the bed!?? And we had no hairdryer. After talking with other friends staying here, they were also missing things from their rooms that should have been there. Hotel in general had maintenance issues, broken doors internal and external, doors in general bad shape, broken thresholds, stained carpet etc Even signs on the external doors warning that the fire protection system wasn't working! We only had breakfast once in the hotel and it was not good for the money, lack of choice and the hot food wasn't great at all. The breakfast we did go to was a special meeting connected to the event being held, but despite the hotel being told about it in advance more then once, the staff at breakfast knew nothing and were completely unprepared. I used the gym and unfortunately the treadmills were nasty dirty and the screens didn't work, the pool seemed OK, but again shabby and tired surrounding it. And lastly, the hotel has no receptacles for recycling which I find sad in these times of caring more for the environment, I even asked at the front desk.