Grand Sapphire Hotel & Banqueting

Very nice place .staying feel home thank you. Excellent

Out of town and good for overnight stay if you are attending events nearby. Stayed for two nights, cleaning clothes and wipes were left on the table on the second day. There were no towels in the room, and I had to call the reception to get it when I got back late the following day.

We booked two rooms to attend an event that was taking place at this hotel. It was a convenient location just for that purpose otherwise difficult to get to by public transport. They have a car park which is handy. Rooms were ok. The door locks don’t work and the staff know about this so if you’re travelling solo or with females-only, then maybe reconsider as it’s not the safest place for you. The management team aren’t very cooperative and did not offer any sort of compensation. Breakfast was basic. Overall I don’t think I’d stay here again and wouldn’t recommend this hotel either.

Door handle from inside the room came off as a result if you get in you cannot open the door from inside to get out unless someone from the outside opens with another key card. Luckily it was not just my 12 year old not locked it. I told the hotel reception but no maintenance was on site and asked to switch me another room but receptionist spoke to duty manager and he said it’s not possible. I left the door Ona latch open as I was worried about my safety in case of fire I will be trapped inside the room . I did say to reception its breech of health safety . In the morning when I checked out and gave this broken handle no apologies but was made to feel my fault and they would investigate how it happened and get back but no one called back or gave a partial refund. Worst nightmare to happen at night

This is a luxurious hotel with grand entrance and reception. Complimentary tea & coffee for guests in reception area. Free car parking on street & in well lit car park The double room I booked was clean & tidy with en-suite shower room,with good facilities that met all my needs. Breakfast was included. I enjoyed my stay and would stay here again, I recommend.

nice service and nice experience