Coco Reef Resort & Spa

I visited with my wife and 2 year old. The sheltered beach at the hotel was calm enough for my toddler not to be frightened by the sound of the waves, as he was in Storebay. We had a wonderful day at the nearby Being with Horses tour, 15 mins away at Bucccoo and there was even a pony for my toddler to ride. The transport organized by the hotel was on time and courteous. The room was clean with a sea and garden view. The breakfast was excellent with a wide variety of foods. The lunch and dinner menus were a bit limited but still delicious. Staff were friendly and helpful. The hotel qualifies as a major art venue by itself and is beautifully designed. Overall a very good experience, worth the price, which is a bit on the pricey side to be honest.

I booked for their basic accommodation: garden view room with breakfast and added dinner meal plan to my booking. Exactly as you see this place online in pictures and videos, same in person. Clean, serene, quiet (loved this part), accommodating. Very helpful staff. I stayed on the ground floor. Between their pool and the beach very short walk. Shower available to wash off sand on whole body or a low tap to wash feet only. Beautiful sunsets, photo shoot opportunities every evening. Each evening, dinner was most enjoyed. The chef did a great job. A menu was given to choose what I wanted.

Absolutely awful experience for my wife’s 50th birthday and wanted to go home after 4 days. The hotel is dirty, as the pictures show m, and that’s just the bathroom. The public toilets are often blocked, service appalling and the food terrible, especially in the evening. Have to wait 20-30 minutes every night just for a drink despite being asked on more than one occasion if want another drink. Try actually bringing it. The manager doesn’t address any of the issues and doesn’t actually care either as made more than one complaint, but don’t even get a response. We will never come back to this hotel ever again and has been a complete misery and the worst experience I’ve ever had on a holiday in over 50 years. It was not cheap and when tried to get a transfer BA wanted another £3k and couldn’t even guarantee our flight home. Was advertised as a 4* but actually no better than a 1-2 and that’s being generous. Will also never use BA again either as the second time had problems with them and again didn’t care about our complaint, just wanted more money. Is very sad when saved up and worked very hard for a year that this is what we have encountered. Lots of other guests have also made the same complaints without anything being done either. And found out are rats in the reception area. The reception area had water running through the ceiling tonight and not the first time but again nothing is done. The staff are young and not interested whether everything is okay or not and just wander around. In the evening the food is generally cold and just don’t eat it. I wouldn’t recommend anyone coming here and we can’t wait to go home as cold and miserable England is better than this. We do intend hiring a car for 3-4 days to go and see the rain forest and coral reef just to get out somewhere nicer for a few days so hopefully that will be an enjoyable part and something to remember as the rest has been something to forget!