SpringHill Suites Hartford Cromwell

Ii was sick so I'm trying to reschedule my date please

As a life time Marriott Bonvoy this is one of my moist disappointing stays. This hotels totally lacks proper management. No General manager , assistant general manager also let go the 2nd time I stayed. front desk team is not properly trained in Marriott standards. they are also unaware of Marriott guidelines what steps to take when walking elite Bonvoy member. They called and said reservation at courtyard and when arrived they had no idea as they were fully sold out. it so happens they sent me to the wrong hotel. luckily the front desk manager at the court heard Marriot got on the phone and instructed the front desk at Springhill what steps to take . finally they sent me to courtiers 30 minutes away having spent nearly 2 hrs to check almost midnight. Have written to Titan Hotel group the management company and called ,now it is over 2 weeks and no response and call back having left messages. one example of an issue at 10pm no engineering on staff . a room with a broken thermostat at 65 degrees freezing cannot be fixed. the maintenance gentleman said he does not handle technical though he tried . hence if an issue at after hours will have to wait till next Business day.

Very clean quiet free breakfast

Clean and quiet

Large rooms with all the amenities we needed.

It was clean, beautiful and staff was friendly. My only compliant is tgat they charged fot parking.