Cricklade House Hotel, Sure Hotel Collection by Best Western

The hotel is in a beautiful location. But the room is very tired and not clean at all. We found thick dust on the bedside tables.

The view and scenery of the hotel is excellent , is quiet and peaceful and food is very good too. Although the choice of buffet breakfast is limited. The swimming pool provides warm water and also have sauna and steam bath

As a regular guest of Best Western hotels (over 100) I can say this is their worst and does not belong in the Best Western stable. It is certainly not deserving of Sure Collection status. Most of the rooms are in a “barracks style” formation within the car park. There is a total lack of privacy - anyone outside can see straight into the rooms as there are no blinds or net curtains including the bathroom! I managed to attach a towel to the bathroom window (see photo) The twin beds are zipped together but the duvet provided is only a king and does not cover the bed. This was covered with stains (see photo) The large room contains one radiator which is covered by the curtains so at night with the ill fitting duvet is freezing, This is not helped by the amount of dust within the radiator (see photo) There is only 1 chair in the room, no wardrobe only a few coat hangers on hooks. There are two unsanitised plastic cups in the bathroom - not in plastic film. The lighting is inadequate, only bedside lamps or overhead light. I could go on….

Lovely hotel my wife and I went for a short break Breakfast lovely only thing I have mobility issues very difficult to get into the pool as steps quite steep would definitely come back stayed in the chalets from main building had everything you could want

Receptionist friendly and helpful A feeling that the young staff hadn't been trained adequately not supervised. They were helpful but little things like table not set correctly no side plates. Trying to have a quiet breakfast and staff were chatting and giggling behind us. Member staff had torn leggings. Generally expected staff to be dressed smartly for a Best Western. Our bedroom was large and comfortable lovely view outside window. Unfortunately at night we were unable to get to sleep due to people drinking in the conservatory part until 2pm. My partner had to shout out of window politely saying "did they know what time it was". The hotel, in our view, should have a policy with regard to no outdoor drinking after midnight for consideration of other customers.

Stopped by for mid-week lunch. Lovely location and great views on terrace. Staff helpful and friendly. Lunch menu a little limited - roast beef, fish and chips and flatbreads featured but menus and advertising made big play of pizzas, which were not offered in the week. Nothing very exciting, but tasty enough. We’d come again, maybe at weekend when more choice. Only two niggles. Loo doors need a good clean as almost first thing you see coming into building and terrace could do with a deep clean to shift the fag ends. Minor quibbles tho’.

Great sized room with a kitchenette. Comfy bed and good sized bathroom. We had two rooms next to each other and staff arranged one as a twin and one as a double. Very helpful staff. Pool and gym were great facilities. Good selection at breakfast - cooked and continental.

Excellent Hotel. Food well prepared and presented. Hygiene around pool and Spa area was excellent. Special note the night porter Jeff was exceptional, really helpful friendly and professional. Credit to Hotel for overall service and quality of reception and in particular their night staff.

We had another excellent experience at this hotel. Once again the staff were extremely friendly and welcoming along with their professionalism. They are a credit to the name of Best Western. My only disappointment was not noticing the car charging points until I was leaving. I will definitely be using this hotel the next time I'm in the area.