Premier Inn Stafford North (Spitfire)

Very poor experience. The hotel reception team were grumpy and dismissive. A lack of basic customer service skills, no eye contact, no greeting, no information on services offered. The hotel is tired and grubby, there is a dirty smell throughout. My room was tired and grubby, it needed a good refurb. The bath/shower has black mould and there were cobwebs in most corners. The walls are paper thin and every noise from the next rooms and rooms above can be heard. I wouldn’t return to this hotel.

This review can be split over 2 different situations! 1) the hotel staff on check in was amazing and accommodating and also having a little bit of Easter fun with the children. In the evening we then went across the road and had a lovely meal in the adjoined restaurant. 2) Monday morning this was our worst experience in any premier inn. Food options were limited, with a SEN son who has his routine and always has pancakes. We were told that they were in the freezer and they didn’t want to put anymore on! In addition it wasn’t pleasant with 1 member of staff also seemingly barking orders at her colleague which could be heard from the table. Overall that’s why we have scored this average as it’s the tale of 2 half’s. Amazing Sunday experience poor Monday morning experience.

Well done Jayne in restaurant and Kane-Alex at reception. very warm welcome. you made the premier inn shine and wonderful service. everything in place perfectly. Room deco maybe still classic, but beds are very comfortable, even the sofa bed