Premier Inn Stafford North (Spitfire)

Jane has the best customer service i have ever seen in my life!! Loved her! I would definitely go again i would love to see her again. She is a very lively person so if you want good food and good customer service by Jayne Jake, go to Redhill.

Breakfast service was amazing! Jayne and Kim the chef went above and beyond nothing was too much trouble x They are both a credit to the company x

Many problems with our stay. First room had a TERRIBLE smell. Second room, window catch broken and curtain hanging off. Drain in bath was partially blocked, tons of black bits poured out of plughole. Air conditioning in breakfast room was fierce, food cold instantly

This Premier Inn is quite easy to find, just a mile off junction 14 of the M6 on the way into Stafford and left at the first roundabout down Mustang Drive. Although I arrived mid- to late evening on my first night (of two) passing through the area, a lady staff member appeared soon at the front desk and my booking-in was reasonably quick. One or two staircase tread boards were a bit creaky up to the second floor. My room seemed to be quiet throughout my two nights midweek, certainly with no audible traffic noise; the bed was very comfortable, and the bathroom shower was pleasantly warm not excessively hot. The breakfasts in the adjacent Redhill Restaurant for a bit more than £10 each morning were very generous self-serve - and not all just "full English", you could choose a fair range of different ingredients. There was however a slight fault with the coffee machine, for which the duty staff were very sorry. Both there and when doing my second night check-in they were very pleasant, remembering that I'd stayed because I needed accommodation so as to get to a funeral late morning further up the M6 and a wake following, and asking/ hoping that my day hadn't been too stressful etc. That's a really good sign of customer care, thank you so much. They were also very pleasant on my final checkout. On my second night, I also enjoyed a not overly-spiced chicken makhani curry with a generous glass of red wine in the Redhill Restaurant. The service was averagely quick and the dish was definitely just right, to finish what had been an emotional day. Overall, I will have very good memories of the Premier Inn Spitfire Stafford, and look forward to staying again some day soon in slightly happier circumstances!

Really nice service from Jayne May. Friendly staff, clean tables, what you expect from the place. Location - xxxxxxxxx Rooms - as expected Atmosphere - as expected Value - good Service - friendly Cleanliness - clean Amenities - as expected

Standard Premier Inn accommodation experience. Good but not special. Management appear to not value their customers. If not for the hotel’s proximity to the M6 and the local trading estate, I would stay elsewhere. Restaurant staffing level, staff moral and closed-off area of restaurant remain unsatisfactory and unchanged since this writer’s previous review in February.