Heritage Inn Hotel & Convention Centre - Cranbrook

When we first arrived we noticed a few homeless people around the hotel. Walked down the street to find a place to get dinner and walked past homeless people smoking crack. Parked my motorcycle by the front door overnight and had parts stolen from my bike. The hotel room was good, the breakfast was good , but the atmosphere around this place is not safe.

The staff here are exemplary. They were helpful, cheerful and competent. The hotel is in good shape and the room was clean and comfortable. The buffet breakfast was hot, varied and delicious. I would highly recommend this hotel for travellers.

We travel on a motorcycle and by the end of the day we're exhausted, hot and cranky. The sign out front said pool and hot tub so we stopped. It was half the price of the Best Western down the street so we were skeptical. The guy at the front desk was super friendly and helpful. The room and bath were VERY CLEAN. The hot tub was hot but the jets could use some TLC. The bed is a beautyrest mattress and felt better than home. Breakfast was delicious... and I don't usually participate in breakfast.....BUT they had fancy scrambled eggs, tator tots, sausage, and pancakes. There was cold cereal, hard boiled eggs and yogurt too. They certainly set the bar high for wherever we end up tonight!!

Stayed here on July 15h 2022. The person at the counter was very rude and didn’t appear to care about the customer. There was a constant stream of people in the parking lot holding signs asking for money and I’m pretty sure there was a guy in a big white van selling good from the back of the van. The amenities were ok but everything else, including the service, was very disappointing. Don’t recommend.

Older hotel. Very clean. The staff and owners bent over backwards for us. There wasn’t an elevator, but the staff helped with luggage. We will definitely stay there again, because pets are welcome too.

Our bus tour passed thru Cranbrook on our way to & from Seattle for the Blue Jays ball games. This may not be the newest hotel on the block but the management & staff were fantastic getting bombarded with 2 buses. They flew around collecting our bags & had them to our Rooms pretty much by the time we had our room keys. They had coffee & water 24/7 in the lobby which was nice. Breakfasts were hot & delish 😁 The owners came in as well & made sure things were good for us all. the dining staff were working their tails off to make sure we were all fed. Above & beyond service & I’ve never had hotel staff come out & shake your hand & Thk you for coming.