Hampton Inn & Suites by Hilton Craig

During our stay we noticed our room was missing the required emergency evacuation signage. Without any apparent care or apology the manager stated that the signs are on order. It's one thing to unknowingly put guests in a room that isn't fit for occupancy, it's another to knowingly do so. If any guests were to only discover this during an emergency the ability to safely evacuate would be compromised. The manager showed zero concern for guest safety and seemed downright angry that I brought up the issue. Beyond the safety concern there were some other issues with the room. We booked what the hotel calls a 2 Queens One Bedroom Suite to minimize disruptions getting ready in the morning. While it was a large room it was missing the wall and door that typically defines a one bedroom suite. This open concept room category would more accurately be called a studio. What made matters worse was that the bathroom sink was by the beds and open to the room to ensure maximum disruption. Across from the sink was the room's closet and it was missing not just the hangers but the rod as well. The hotel also had a few minor issues that didn't seem up to Hilton standards. Despite the Hilton Honors gift proudly displayed under an acrylic case, there was no gift or acknowledgement of my Gold status during check in. When I pointed this out I was given a fraction of what was displayed. The front desk was also regularly left unattended with what seemed like no one in the office behind. I never thought that staying at a Hilton I'd be reporting a safety concern. I did so locally, but doing so with Hilton corporate is where another issue arose. They said they typically have managers reach out but would have hotel ownership do so in this case. I'm not sure if this is how it works as I've never contacted Hilton about a hotel before. To date I haven't heard anything from the owners or anyone with the hotel.

From the easy checkin to the amazing room and delicious breakfast this was 5 stars all the way. Our room was huge and beautifully designed. The bed was very comfortable and the hotel was very well insulated and therefore very quiet. We picked a 4th floor room so there was no one tromping around over our head, but we heard nothing from either side of us either. A complimentary breakfast included oatmeal, cereal, waffles, eggs, potatoes as well as assorted breads and pastries. This hotel has either been completely renovated or is a new build. Either way, it’s wonderful. Definitely stay here.

First time staying here on a business trip. Typical good Hampton Inn stay. Friendly staff, nice, clean, comfortable hotel. Standard breakfast. Reasonably priced. Will stay here again. Nice mountain/western decor in the lobby and halls.

Clean room. Comfy bed. Decent breakfast. Had an issue with double booking and despite 5 DAYS of attempting resolution, 11 days later, we never got refunded and therefore paid DOUBLE for our stay. Manager was well aware of the issue, he gave false info to the credit card company, creating more confusion, repeatedly hid from employees trying to reach out to him on our behalf, and refused to answer the phone and was utterly unhelpful. I wouldn't stay there again and will avoid Hilton Hotels in the future due to the way we were treated.

Stopped into the Hampton Inn, Craig Colorado for one night before flying out of Hayden. I found the hotel to be very clean. The room was a good size with a large bathroom. The bed was comfortable with a nice bedding. The breakfast was the typical Hampton Inn Breakfast, though the dining area seemed on the smaller size for the amount of rooms in the hotel. I did not use the pool or hot tub. The fitness center is large but the equipment could use some updating. Overall the staff were very friendly and seemingly outgoing.

All the quality and consistency expected as a Hampton Inn property. Friendly and helpful staff. Clean and modern rooms. Decent breakfast had hot eggs and sausage. Located on the west side of town, with all the other hotels.

Very nice Hampton Inn. The room was clean, quiet and well appointed. The breakfast buffet was also very nice. One of the nicer Hamptons I've visited. I stayed here about eight years ago and it has held on to its great appearance. I was surprised when the desk clerk sold me the place would soon be renovated. It looked great the way it was. Watch your GPS very carefully. The road into the hotel goes through some open lots. You might be tempted to turn right at the Quality Inn. Just keep going until you get to 1st Street.

Everything was superior this stay. Staff excellent , helpful and friendly. Room very clean , quiet and comfortable! Breakfast very good!! Have stayed here before and will again ! We didn’t have our dog with us this time but live they are dog friendly.

BED BUGS! and management that DOES NOT CARE! Checked into room 418 on March 11th and checked the mattresses for bed bugs. There was evidence of bed bugs on the corner of both the mattress and the box spring. I took pictures of both. I alerted management whose first comment was "That's not our hotel it's the Super 8" which is across the street. I was told that the Hampton Inn had no bed bugs. This is after I saw bed bug evidence and have photos to back my claim. While management denied bed bug issues they did change my room...to the room NEXTDOOR! Room 420 which shares a wall with room 418. Hilton Guest Assistance Team told me that " they are not authorized to intervene in bed bug concerns as we are globally situated, and these cases need to be resolved at the property level". Donald Green, Hampton Inn & Suites Craig- Manager told me "We found no evidence of bed bugs. Normally speaking, evidence of a bed bug outbreak would be many black dots all over the mattress. Our mattress in room 418 has zero black marks on them." Room 418 has bed bugs. I saw them and have photo proof. Bed bugs can be anywhere - especially in hotels. I am highly disappointed in of course the bed bugs but also how this hotel and its parent company has handled this situation.