Grace Cox Smart Hotel

We arrived and found that the bathroom door lock was broken. The room wasn't clean, and service was very slow. They took 2 hours to fix the bathroom lock. In Breakfast you only get chicken, not mutton or beef. We will never book this hotel and tell everyone not to.

Hotel reservation was already booked for and paid prior to check in. Upon arrival no rooms physically available. They had to find us another substandard room but does not value for price paid

I recently had the unfortunate experience of staying at Hotel Cox Grace, and let me tell you, it was an absolute nightmare. As a family from the UK with young children and babies, our primary concern was ensuring a peaceful night's sleep. However, our hopes were shattered when the hotel decided to turn into a nightclub at 1 am with blaring music that reverberated through the walls of our room from the roof top Imagine trying to lull your baby to sleep while the walls are shaking from the bass of the music. It was beyond infuriating and completely unacceptable. Despite multiple complaints to the hotel manager, they displayed a shocking level of apathy and negligence. Not once did they take any action to rectify the situation or even offer a sincere apology. The complete lack of consideration for guests' comfort and well-being is appalling. It's evident that Hotel Cox Grace prioritizes their own entertainment over the needs of their paying customers. The utter disregard for basic decency is utterly disgraceful. I strongly urge anyone considering staying at this hotel to reconsider. Save yourself the agony and frustration. Avoid and boycott Hotel Cox Grace at all costs. There are plenty of other accommodations in the area that prioritize their guests' comfort and provide a peaceful environment for families. Trust me, this is one hotel you'll want to steer clear of.