Chateau des Ducs de Joyeuse, BW Signature Collection

To start with I would like to say that we have been coming here for 15 years and before it became a Corporate business it was outstanding, you were made to feel so welcome. It was so lovely and all staff were very attentive then. We always looked forward to the experience of dining in the fabulous courtyard, it had such ambiance. How it changed this year. We arrived after having driven 2 hours up from the coast to be greeted with "Dinner is off tonight, you will have to go elsewhere" and were given a couple of choices , some meant driving again. We were told it was because their fridges had broken. ( we did end up going to a fabulous local restaurant where our custom was appreciated) The female staff member then took us the wrong way to our room and it was extremely hot by then. We booked bed and breakfast last year to stay at the Chateau and we booked a table for dinner in January this year. We went to the bar area to have a drink, another place where there used to be oodles of ambiance, to eventually be told by the maître d' "I'll get someone to serve you" why he couldn't, I don't know, as he had just served someone else? A young lad came out, who didn't speak French and had trouble getting our drinks, the maître d' had to show him how to do it. We noticed later in the evening that 2 a large tables were being set for Dinner for some other guests. When checking out we were asked if our stay was good and I explained that it was not and asked why we were told we could not have the dinner experience but others could. We were told by the manager it was because they had booked half board. Is room, breakfast and dinner not half board? We had this booked a good 6 months prior to our visit. I'm just so disappointed that this piece of our annual homage to Couiza has been spoiled as we will not go back again to the Chateau. So sad.

Beautiful and incredible. Don’t miss out. Having been spectacularly let down by another venue locally - I booked here at short notice. I’m so glad I did - genuinely stunning hotel, brilliant and helpful staff and a wonderful stay overall. I genuinely can’t find fault in any way.

herrliches Anwesen (Schloss), tolles Pool wo man sich gut erholen kann. Zimmer sind etwas älter, Bett bequem. Bad samt WC (Geruch!), Dusche ist super; Service/Rezeption könnte freundlicher sein. Parklplatz € 15,00, in der Ortschaft ist nichts los

Excellente adresse pour séjourner dans la région. Bien situé, ce joli château met dans l’ambiance pour visiter la région et rayonner autour à vélo, en randonnée et autre. Prendre son petit déjeuner dans la cour centrale au calme est un moment généreux et délicieux, y dîner un soir est obligatoire. La carte gastronomique et succincte est celle d’une très bonne table à des prix très corrects. Le personnel est adorable et très disponible pour indiquer et conseiller les découvertes alentours. Je recommande vivement. La fraîcheur des lieux est bienvenue quand i

Excelente Excelente

Historic nature, authentic, excellent food, excellent service. We liked everything about it. Recommend it to everybody and stay for dinner