Apartamentos Parque Carolina

WORST hotel in Tenerife, honestly . We arrived at 9pm the doors was locked had a phone number to ring and was told they had overbooked so instead of 2 rooms that's was booked we could only have 1 , so a we had to share beds and 2 people had to sleep on the sofa ( great start ) the next day we was given another room but we paid for 2 sea view room and none was , ( included pics) the rooms were damaged , dirty and not safe , nothing worked , shower was broken , fuse box hummed , plugs off the wall .we spoke to reception he was not helpful at all and told us tough they is no other rooms . It was a massive damper on our holiday lucky we only stayed for 5 days we didn't have spare funds to move hotels so had to stay , we only went back to sleep but please please don't book it is honestly horrendous.im now looking for a refund on the hotel and will fight it !!

When we arrived the doors are locked and there was a note on the door with a list of guests names on and a number to ring, we rang it and they gave us a code to open key box so we could get in, was no reception, the desk was always empty the whole week, we let ourselves into our room and first noticed the light switch cover was missing and switch was loose, the room was basic but liveable but the floors were dirty/dusty, there was just enough cutlery for the 2 of us with one large red cup and 1 tiny white cup, few mismatched plates, I had to clean the floors myself because our feet got filthy within minutes, when we had a shower the bathroom got flooded, the shower was fixed so that it was spraying directly at the shower curtain and it ran down curtain onto floor and it came out the bottom of the shower base too, it came out under the base. The ceiling above shower was peeling and bits would fall into the shower, the pool area is nice but only about 20 sunbeds around it, there's no toilets around the area so have to go back to your room, you are not allowed to eat anything around the pool area, we didn't get told this, we made some sandwiches and were going to stay at pool for day but got shouted at by a caretaker in Spanish he was angry, but like I said we didn't know as no staff ever around no reception. The area is in the middle of other holiday apartments and residential apartments , there is a local shop few minutes down the road and bars and restaurants 10 minutes down the road but they all shut on different days so out of the 4 bars you have at least 1 open each day, we used Google maps and walked in different directions to find other places to eat and found a few a 20 minute walk away, the best thing is there's a bus the 467 that stops outside the apartments and runs every 10-15 minutes and is very cheap to get to Los christianos which is lovely, the beach and area is so much better. The cleaners came in once and changed towels but no cleaning done, we had ants in room and loads on the patio area got so bad we had to buy some ant killer ourselves for €6 luckily it worked, on the day we checked out we weren't being picked up until the afternoon so had to stay by pool for day, they don't have a area for suitcases to be stored safety so couldn't go anywhere else, reception was there that day to collect our keys then they left again, so we had no where to go to the toilet or get changed after using the pool area, this was so stressful so just wanted to go home. Won't ever return to this place,

Shocking customer service , me and my wife and two children arrived late at night after a long flight , there was no one there and the hotel door was locked , we then phone the contact on the door and the guy said he is coming to let us in the our room and no one turned up till 9am , me and my wife and two children had to sit in the reception after one the guest let us in from 1.30am to 9am. no apology at all from the hotel manager and their attitude was if you don’t like it go to another hotel. The room they offered to us was a studio room and we book a one bedroom, really horrible attitude not helpful at all , I would strongly advise not to book this place as their rude and harsh attitude ruined our holiday. I am now in process of making a formal complaint.

Arrived at 2am (tried telling them beforehand). Called the number and an angry man answered, swearing about it being 2am. Felt quite unsafe/ unsettled. We were eventually let in. Very basic cheap studio. No basics like hand wash, kettle, toaster etc. No air con. Shower was tiny and the curtain was useless, the floor often ended up soaking wet. Towels were only changed once the whole week. Same with toilet paper. Dishes provided but no cleaning supplies. Pool was okay. Beds were ok, very thin blankets but wouldn’t need a thicker one with the hot weather anyways. One of the lights didn’t work. No one at reception for most of the stay. On a good note- the hotel was right outside a bus stop, close to nearby cafes/pubs and a small shop around the corner. All in all, not the best stay, but it was only cheap so you get what you pay for. I recommend investing into a more expensive place for a more pleasant stay elsewhere.

Struttura bella,molto tranquilla, Peccato pulizie molto scarsa nell' alloggio

Équipements et accessoires cuisine a revoir.