Vieraskäyttäjä
16. toukokuuta 2025
I will start this review off by saying overall we had a great time in tenerife. We travelled as a family of 3, my husband and I and a 2.5 year old. The hotel is up a hill and we felt was slightly out of the local town as such. There is roughly a 15 minute walk or so to local amenities - beach/mcdonalds/larger supermarkets etc there are plenty of scooters available for rent about the vicinity if needed - not sure of pricing. Our room (premium with pool view) had cutlery, plates, glasses & cups. Fridge with small freezer shelf, hob, kettle toaster & coffee machine. Along with a pull out bed which was already made within the living space, table chairs & TV. The bedroom had a ceiling fan (there was an aircon unit but it didn't function & there were no instructions on how to use) & aircon in main living space. 2 large storage cupboards were provided stocked with extra pillows and blankets, one of the storage cupboards requires some repairs as the inside wooden section is coming away with nails visible. We had a good sized balcony with 3 chairs and a table with a little pull out drying rack. We did not find our apartment very child safe, the lock on the front door was not secure from the inside (once locked you opened the handle to unlock, there was no key chain), the switches of the hob could be reached and it was very easy to open the balcony doors (5th floor, we were always watching just to be clear). I do understand that hotels are not designed specifically with children in mind, but as being advertised as a family hotel I expected just that extra step. We requested a travel cot, which due to the mentioned safety concerns moved into the bedroom to provide a more secure environment, which we managed to fit in along a wall Overall, the room itself was dated, broken tiles in the louge area, damage to the cupboard shelves. The shower head was broken, so the nozzle did not work properly, where water dribbled from one part and splurged from another. The single shower screen leaked onto floor and having to use 2 of the already small towels to dry this up. The silicon & grout appeared to be black with some mold. When using the shower in the evening between 5&9 there was little to no hot water, when discussed with reception they advised that was a busy shower time and to try to shower at another time. We also had a number of ants in the bathroom during our stay, nothing too major. Below the 2 single beds (which were pushed togerher to imitate a larger bed), it looked like they had not been cleaned in some time as there was gatherings of dust. There was also cobwebs/dust webs at the side of the dining table. There is no mid service on Thursday or Sunday. We asked for extra towels and toilet roll and this was provided no problem the day before. My husband and I found the food very repetitive and bland. The breakfast was the same every single day we were there and after the 3 days it gets very boring, some days we had hashbrowns with it, other days there were
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