Gran Tacande Wellness & Relax Costa Adeje

Great location if you wish to have a more quiet getaway on an otherwise busy Tenerife. Pool is excellent and a 2 min walk from 2 beaches.

We would like to thank recepcion for welcoming us (already….) at 31 January and assigning room 517. Whole staff was very friendly. We had a rather good - 10 nights - stay, except… dinnertime. I have never been so cold during a dinner, not even in earlier winters (January - March with evenings of 16-18°) in Tenerife! It was very cold In the restaurant in the evening. Outside only reasonably under a heater, but even then you often felt a fresh wind around you. I had to wear long trousers every evening, with a shirt and vest and then a large shawl around me. Sometimes it was only 15-16° outside. Hotel can not do anything about the weather, but why can't they make it more comfortable for the guests, especially inside? Why do 8 of the ± 12 glass doors of the restaurant have to be open? A passage of 2 doors would be wide enough. We saw people sitting inside with coats on, even with winter coats… In the morning we sat in the left part. Was just okay. We were in Tacande in December 2023. Then it wasn't really warm outside in the evening either (max. 18°?), but it wasn't unpleasant inside. A bit of a turnoff because we like to take time for dinner, talking about the day and planning the next day. Now we ate the food as quikly as possible, to go inside to the bar. It was not always comfortanble there neither. In these months it is not always that warm outside during the day either. Unfortunately, Bocana Beachclub, at the pool, has too few places in the sun. Suggestion: put two-person tables again along the ‘outside’ so more people can drink/eat in the sun? Now the sunny part was full during lunch. In the shady part - again - there was a lady in a coat... Food itself: breakfast was good; enough choice. Hot food dinner was mostly not very warm. Maybe also because you always had to ‘walk’ your plate outside? Only meat or so, direct from grill, was warm. Lunch Bocana Beachclub (3 times): was okay but nothing special. Twice around 13:30 we noticed that they couldn't handle it at all: waiting times and complaining guests. About the room: very good bed, good view, nice to have Nespresso and water A pity there are no soft-closing drawers, nor toilet seat or lid. We heard sometimes loud bumps at neighbours. Thought they were doors, but were drawers… We miss a glass wall that can be frosted, between bed and bath. No privacy at all now. In the first days we had some worn towels. After putting a note: no more. We would like to mention: Antonio, Alexey, Ruth, Cosmin, Miguel (very attentive, still a ‘student’?), Oliver. GEX: Caroline, Virginia and Juan. Our ‘afternoon-roommaid’: Ainhoha (or Carmen): very good and friendly and helping out with the bed! (duvet was sometimes made ‘odd’…). We doubt a bit about price/quality but think we would return, but not again mid December – mid March.

We have recently returned from a weeks stay at the gran tacande. The hotel itself is beautiful, spacious and well done. The rooms are nice and modern with plenty of space and storage. The views are good and very close to the seafront. Plenty of sun beds around too! There were always staff around on hand to ask if we needed anything whilst sunbathing. However, the management staff didn't meet our expectations unfortunately. We had a ‘bug’ issue let’s call it, in our room meaning we had to move suddenly in the night as it needed to be fumigated immediately. The hotel management staff made it out to be our fault and made us feel awful during the rest of our stay. We spoke to the staff many times regarding this situation. They offered us a ‘bottle’ of champagne in the roof bar as a token gesture which was actually half a bottle and a free meal in the restaurant which was appalling. The food was inedible to which they replied saying we can give you another meal tomorrow which we kindly rejected. Overall the hotel is fantastic, but the management have let it down sadly.