Hotel la Perla: the Leading Hotels of the World

This property may carry the Leading Hotels of the World label, but unfortunately, the experience fell far short of that standard. Setting and decor is old and rundown , the service philosophy seems to revolve around charging extra for absolutely everything — often without warning. From basic amenities to services you’d reasonably expect to be included in a hotel of this caliber, nearly everything comes with an unexpected fee. Instead of feeling pampered, you feel like you're being upsold at every turn. It’s disappointing and leaves a sour taste. Luxury isn’t just about the look — it’s about the guest experience. And here, that experience feels transactional, not hospitable. Definitely not the seamless, elevated stay one would expect from a member of LHW. Extremely underwhelming spa and massage experience. The massage was poorly executed, felt rushed, and completely lacked any professionalism or technique. The spa area itself is tiny and cramped, offering none of the comfort or luxury you would expect. The pool is small and uninviting, the showers are bare — no shampoo, conditioner, or body products provided. No brushes, no hair products, no amenities at all. Everything felt like an afterthought. This is not a relaxing or rejuvenating environment by any standard. Definitely not worth the cost or the time. Would not return or recommend. But the worse was interaction with few members of the staff that insisted on changing us the fee for spa entrance after we paid 150 euro for our poor massages for each and were planning to have dinner for 4 right after. When we called 4 to 5 days in advance, we were told by two staff members that there was no separate entrance fee if you’re having a spa treatment or dinner. We were planning to have both. On the way out of the spa we were asked to pay another 300 for entrance to the “ magnificent “ spa. They could not produce any email confirmation re those charges. We left the hotel very disappointed.

The accommodations (Romantik double Room Dolomites), staff (housekeeping, dining room, front desk, spa, and everyone else, including the fellow who took skis from the ski room to the slope), meals at Les Stües (the half board dining room), spa, and all else were fantastic. The tariff for La Perla experience (half board) is worth it. So is dinner at La Stüa de Michil, the Hotel's Michelin one star restaurant, During our stay, the weather and snow conditions were ideal. The ski area (actually several interconnected ski areas) is extensive. Don't miss the Sellaronda.

Servizi , cibo, bevande come sempre ottimi. Bella la nuova spa, piu' fruibile della precedente, anche se meno caratteristica. Sono oltre 20 anni che frequento La Perla e la qualita' del soggiorno è sempre ottima, ti senti sempre a tuo agio.