Hotel Sassongher

The hotel is very smart and, although has a lot of rooms, never felt especially busy. It’s a 25-35’ walk to town (uphill on the way back) but the two helpful shuttle buses mean the only challenge is getting home from dinner. The gym and spa area and gym are large and excellent. Most importantly, all the staff were fantastically friendly and fell over backwards to look after you.

My experience at Sassongher Hotel was deeply disappointing, despite some positive aspects of the stay. I had previously been a regular guest at Kolfuschgerhof, but this time I decided to try Sassongher. While the hotel, room, and sauna were nice, one incident completely ruined my stay. The hotel failed to inform us that the check-out time was 10:00 AM. There was no prior notice or reminder, not even the day before. On the morning of our departure, we went skiing as usual, and despite the staff seeing us leave, no one mentioned the early check-out time. I assumed, as is common in many hotels, that check-out would be at 12:00 PM. While I was skiing, I received a call from my son, who informed me that the hotel was almost throwing us out of the room. When I returned to the reception, the staff member Annie was incredibly rude and aggressive. She even lied, claiming she had informed me about the check-out time. Then she said she had told my son, who is 24 years old and fluent in English. My son confirmed that she had never mentioned it to him. This lack of communication and unprofessional behavior was shocking and unacceptable. As a guest, I expect to be treated with care and respect, not pushed out the door because my “time is up.” Unfortunately, Annie’s behavior ruined what could have been a great stay. On a positive note, I want to thank Joan, Cha, Ibrahim, and the other employees who made our stay charming and pleasant. Even the owner took the time to personally say goodbye, which was thoughtful. But the actions of one staff member, Annie, completely spoiled our experience. I will never stay at this hotel again, and I hope they take steps to improve their communication and guest relations in the future

Perfect ski vacation Wonderful friendly staff, convenient ski room to store your equipment and change into your ski boots before hopping into the shuttle to the bottom of the lift, breakfast and dinner included in room. Rooms and bathrooms are clean and spacious with plenty of hooks to hang up ski clothes after a day in the slopes. Meals are amazing and well worth the extra cost. This was a perfect place for a family ski vacation.