Hotel Sassongher

I just finished a week long stay. I must say it was one of the most enjoyable expeiences I have ever had. From the moment i arrived to the moment I left i felt like they really valued my stay. The cutomer service was top notch and beyond anywhere i have ever travled. From the front desk staff to all the waiters, bartender (who is quite the character) to the awesome Concierge Paula. Everything was perfect! I injured my leg on my first day and Paula helped me plan my ski days to best avoid my limitations due to injury. The piano bar was quite relaxing and the singer was awesome. All meals were great and the suttle system was erfect to pick me up to go back and forth to the slopes. I also tremendously enjoyed the spa system and especially the outdor hottub overlooking the city. On the day i left i had to leave at 3Am to drive to the Munich airport and they had a breakfast waiting for me for my trip. I will 100% be back and bring my friends with me next time. Great Job and thank you.

We just finished a 6 night stay at Hotel Sassongher. I must say everything far exceeded our expectations. WOW...sums it up. The friendliest, most helpful staff...Jackie, Cha, Greta, Enrico to name a few. The saunas, hot tubs and steam room were beyond amazing. Such a great way to finish off a hard day of skiing. The breakfast and dinners were fabulous, lots of options that changed daily. The van shuttle to the lifts was efficient and quick. We barely had to wait for it. The housekeeping was the best we have ever encountered in a hotel. They were behind the scenes making sure our room was always tidy, beds made and then turned down after dinner. We never had to ask for clean towels or for the dirty ones to be removed. The room and the entire place were spotless. The concierge helped us every step of the way and never made me feel like I was being annoying with all the questions. We left there feeling very spoiled, like a queen and king! Thank you for a wonderful vacation!

The hotel is very smart and, although has a lot of rooms, never felt especially busy. It’s a 25-35’ walk to town (uphill on the way back) but the two helpful shuttle buses mean the only challenge is getting home from dinner. The gym and spa area and gym are large and excellent. Most importantly, all the staff were fantastically friendly and fell over backwards to look after you.

We spent 6 days in this quietly luxurious hotel very well placed for skiing around the Dolomites (Sellaronda). Wonderful and modern spa with a very skilled masseuse. Great service (was Hercule Poirot as a guest waiter at the restaurant, or was it just the moustache that got me confused? 🥸 ), and seemless tranfer to the ski lifts. A very skilled and mischievous head barman helped us spend very nice evenings (try the Sazerac!) with lovely live music (cool pianist /singer /guitarist) . A very nice and homely atmosphere, although the outdated decorating may not be to everyone's taste.

My experience at Sassongher Hotel was deeply disappointing, despite some positive aspects of the stay. I had previously been a regular guest at Kolfuschgerhof, but this time I decided to try Sassongher. While the hotel, room, and sauna were nice, one incident completely ruined my stay. The hotel failed to inform us that the check-out time was 10:00 AM. There was no prior notice or reminder, not even the day before. On the morning of our departure, we went skiing as usual, and despite the staff seeing us leave, no one mentioned the early check-out time. I assumed, as is common in many hotels, that check-out would be at 12:00 PM. While I was skiing, I received a call from my son, who informed me that the hotel was almost throwing us out of the room. When I returned to the reception, the staff member Annie was incredibly rude and aggressive. She even lied, claiming she had informed me about the check-out time. Then she said she had told my son, who is 24 years old and fluent in English. My son confirmed that she had never mentioned it to him. This lack of communication and unprofessional behavior was shocking and unacceptable. As a guest, I expect to be treated with care and respect, not pushed out the door because my “time is up.” Unfortunately, Annie’s behavior ruined what could have been a great stay. On a positive note, I want to thank Joan, Cha, Ibrahim, and the other employees who made our stay charming and pleasant. Even the owner took the time to personally say goodbye, which was thoughtful. But the actions of one staff member, Annie, completely spoiled our experience. I will never stay at this hotel again, and I hope they take steps to improve their communication and guest relations in the future

My stay at the Sassongher Hotel was incredibly disappointing, despite the hotel itself being nice. While my mother, sister, and I went skiing in the morning, my father and younger brother stayed in the room. None of us were informed that the check-out time was 10:00 AM. There was no mention of it at check-in, no reminder the day before, and nothing from the staff when we left to ski. While we were on the slopes, the hotel staff started pressuring my father to leave the room immediately. When I got the call from him, I was shocked—they were practically throwing us out. My father said the staff member Annie was extremely rude, even accusing him of being informed about the check-out time earlier, which was absolutely not true. Then she tried to shift the blame to me, claiming she had told me personally. That’s a complete lie—she never said anything to me. It’s unbelievable how one staff member’s attitude and unprofessional behavior can ruin an entire experience. Annie’s aggression and dishonesty were unacceptable and left a bad taste in my mouth. To be fair, other staff members like Joan, Cha, and Ibrahim were great, and the owner even said goodbye personally, which was appreciated. But none of that excuses the lack of communication and the way we were treated. This is not what I expect from a hotel that claims to be high-end. I wouldn’t recommend staying here unless they seriously improve their communication and train their staff to treat guests with basic respect.