Barceló Corralejo Bay - Adults Only

Our first two visits were during Covid times so were both very quiet visits. This time the hotel was full. We do love this hotel, fantastic location close to the beach and resort, great food and drink, beautiful relaxing pool areas and Amazing staff. The rooms are spotless but a little tired. The hotel is lovely and quiet too. We never got woken up by people coming back to their rooms and never heard anything from next door rooms. This visit just seemed to be lacking something! We stayed All Inclusive on the visit but have also done Half board previously. As previously mentioned there were people queuing for sunbeds from 8.20/8.30 and were literally running for beds at 9am when the pool area opened. We have never had this before at this hotel and was totally unnecessary. We never had a problem getting beds at 9.30/10.00. Most people reserving beds at 9am then all headed to the restaurant for breakfast leaving the bed’s unoccupied and also the restaurant extremely busy. The food for all meals was faultless and we always left happy and full. Great selection and always hot. Breakfasts and Evening meals are in the one main restaurant and lunch at the pool bar which is ordered from a menu not buffet service. The wait at the bars could often be a bit lengthy. Just not enough staff. Especially when people are ordering cocktails which are all made up to order. There are no dispensers to help yourself to soft drinks, beer or water. All drinks have to be ordered from the bar. I assume this is because not all guests are All inclusive. You cannot get a drink from the pool bar in your swimwear so everytime you wanted a drink during the day you have to put clothes on over your swimwear You do now have to pay 20€ deposit in cash for towels which is returnable at the end of your stay. This wasn’t a problem as we had read this on a previous review so were prepared for this. You can change your towels once during your stay for fresh ones. The hotel also has new ribbon wrist bands which is also your room key. Unfortunately these were not the best. We both had 4 different bands during our 9 night stay due to them either coming off or they stopped working on the door. The age range of guests seemed to be slightly higher this time. We are both in our 40’s and felt very young. The evening entertainment is low key. Usually a musician or singer. One thing I would like is to be able to sit on my sunbed round the pool first thing with a coffee. Especially if I didn’t fancy breakfast but you can only get coffee in the restaurant at that time of the morning and are not allowed to take them away. The pool bar serves coffee but does not open until 10.30. We ate out 3 times during the holiday just for a change. There are some amazing restaurants in the resort which are definitely worth a visit. The hotel has a lovely gym which we used while we were there. It could do with an extra couple of treadmills. There are currently only 2 and I waited over an hour to get one

This was our third visit to this hotel and unfortunately no where near the previous two experiences. Pros The hotel is in an amazing location. In the heart of everything but set back enough to escape noise of main strip. The hotel is clean and well maintained. Really appreciated the Cava and chocolates for my birthday. Staff members such as Hilaria, Francisco and Jennie in the restaurant are wonderful. Our favourite and deserving of special praise is Driss. This man is so hardworking and helpful. He always has a smile on his face and a friendly word for all. The nights he was not on in the bar area the service was shocking and he was missed. Cons Food in the buffet restaurant is good for breakfast but the evening service is hit and miss. Even though we were half board we ate out 8 evenings out of 14 rather than endure walking around trying to find something to create a dinner. More thought needs to go in to dishes. Our room 3003 was overlooking the Bali bed area and we woken every morning by staff cleaning the whirlpool baths. The noise coming up from the main bar at night was very loud also. On our last night when we got back to our room I noticed a water mark appearing on the ceiling and water dripping from ceiling light in the hall. Have since seen that this occurred in another room on third floor. This is not acceptable and we can only assume meant that air conditioning was not working properly and contributed to my mother getting a serious chest infection before we headed home. Finally and most disappointing were the younger members of staff. We all have to start somewhere in a career but some of these have no personality for the service industry. From previous reviews left recently most guests seem to agree that the young girl with long dark hair and glasses and no name tag ??? was sullen, disinterested and downright rude in the pool bar and in the main bar in the evening. Also, the young Ulises only perked up when Driss or older members of staff were around. I never thought I would be leaving a poor review for the Corralejo Bay and I‘m sad to do so but I have to be honest. Finally maybe we were blessed on our previous visits to meet and make friends from all over but most people wouldn’t even speak to each other or say Good morning. Very stand offish and off putting. Would I go back, definitely not soon which I’m sad to say. Not the same hotel!

Great hotel and staff. Great location and easy access to Main Street and beach We loved our half board with plenty of choice at breakfast and evening meal Lovely pool area , no issues getting a sun bed No issues at all , two week stay , staff super friendly and really helpful Would return