Atlantic Garden Beach Mate

Upon arrival the check in process was quick and the staff member was really friendly and informative. We never saw anyone at reception again. Upon entering the room there was a strong fusty smell. The room had just been “cleaned”. The skirting areas were full of dust. The fusty smell came from the bedroom and it took a while to figure out it was coming from the headboard. It was so strong we slept with our feet at the headboard but in all honesty, if we had the money, we would have checked in somewhere else, it was that bad. It was so unpleasant that it spoilt our experience. We attempted to raise the issue at reception but every time we went the door was locked and no sign of life. Sent an email that bounced back. The apartment was very run down with mouldy sealer and cracked shower base, and generally looking tired. The bathroom door kept sticking and when leaving the apartment the door wouldn’t always lock. I stayed in the Lanzarote Beach Mate in 2020 and I was so impressed with the cleanliness and decor that I was excited about staying at another Beach Mate resort. It was very disappointing, the standard was massively different. Aside from the uncleanliness, gross smell and looking old and tired all the little touches were missing, such as cushions on the settee and lamps in the living room. It was very basic and unwelcoming. Location was great and the pool area was nice but there were a few loose tiles that were sticking up; a definite tripping hazard and only a matter of time before there’s a broken ankle.

back recently from a christmas break with my daughter to atlantic gardens. rated by jet2 as 3 star. it is 1 at best. we got there on saturday afternoon & there was no reception team we needed to access a key via safety box and let ourselves in. so no option for a safe on arrival for money passports & cards. my daughter is 15 so we obviously do not share a bed & i made up the sofa bed for myself, or tried but they had only left enough blankets and sheets for the main bedroom all of which were disgusting with blood make up and general dirt & no pillow cases for the grubby pillows. it was chilly too, so we ended up sleeping in our coats with some of the less dirty bedding and our beach towels so barely any sleep of course! i went to reception sunday & the bar said there was no reception team at the weekend & to come back monday, this on a 5 night break and i have nobody on site to give me some clean/extra bedding, shocking. the whole room was filthy with spiders webs, marks & dust, no safe still either on sunday my only option was to spend ages texting and whatsapp'ing various jet2 staff to try to sort some were useful some useless but either way taking my holiday time up on the phone when i should be relaxing was not ideal. someone rang me late sunday afternoon to say they could sort & leave the bedding & towels in the room with a safe key, i had reported no tv remote too this followed later, but zero english language channels not even bbc world service. the room remained dirty with a spiders breeding ground with eggs on show in the kitchen window & i could write the word filthy on the wardrobe shelf in the thick dust, sadly after i had already placed my clothes in there. on returning to the room after a late lunch to make up the beds etc, i was amazed to find our front door was left open anyone could have walked in and at this point we still had no safe and there was a tablet a phone cash money and credit cards alongside passports just sat on a bedroom shelf how hard is it to lock a door behind you! we got on with the holiday as best we could but the room was rubbish, paying extra for a pool view room was pointless as such an overhanging balcony meant our downstairs room got zero sun all week. there were no coat hooks, no lock on the bathroom door, the fridge buzzed all night so sleeping a few feet away on the sofa bed was a nightmare, the front door lock was broken so you could not internally dead lock for security, the bedroom door so warped it could not be closed, 1 plug in kitchen for toaster kettle and microwave so this made breakfast more time consuming than it need be, put an extra socket in or at least an adapter. one female bar staff, the colombian looking lady was very rude and never smiled all week we were there, shouting oi and ringing a bell to collect your own food order etc, but she clears the tables so a bit odd she cannot served to you also, even when you tried a little spanish with her she screwed her face up and said what i dont

Recomendable Evaluación calidad precio muy aceptable, bien localizado, personal de.bar y recepción muy atent@s. Tenemos pensado en volver en un futuro.

Our favourite place We have stayed here many times, good location, and peaceful. Booked to go again in September

Muito bom e excelente localização O hotel é simples mas bem limpo e com staff ótimo. Sempre nos atendendo com a maior boa vontade e simpatia. A localização é maravilhosa. Só não gostei porque a cama é de casal mas colocaram 2 colchoes de solteiro (um ao lado do outro) e ficava afastando. E o bar da piscina fechava muito cedo. (19h).

Angenehmer Aufenthalt Die Anlage war stets sauber allerdings mit kleinen Schönheitsfehler. Wir würden trotzdem wieder die Anlage buchen da die Lage perfekt ist. Man ist in 10 Minuten am Strand oder auch in der Promenade. Das Personal ist sehr freundlich und sehr hilfsbereit.